Sr Financial Center Manager

Responsibilities:

• Oversee the strategy, operations, and financial performance of two or more Financial Centers, driving sustainable growth and profitability through ethical sales practices, disciplined execution, and a relentless focus on deepening client relationships and maximizing market opportunity.
• Personally manage a portfolio of high-value priority clients across multiple Financial Centers within a defined region, delivering a tailored, relationship-driven banking experience that deepens loyalty and drives revenue growth.
• Manage Financial Center P&L performance with discipline and accountability; monitor financial metrics, identify cost optimization opportunities, and drive profitability improvements.
• Oversee day-to-day operations including equipment, automation, workflow design, and transaction integrity to ensure efficient, accurate execution.
• Serve as a strategic liaison between Financial Centers and internal business partners, streamlining client and employee onboarding, accelerating cross-functional collaboration, and continuously enhancing operational efficiency across all locations.
• Lead end-to-end recruitment efforts to attract, hire, and onboard top-tier talent, maintaining optimal staffing levels and building teams with the capability and character to deliver exceptional results.
• Champion an inclusive, high-performance culture where team members feel engaged, supported, and empowered. Create an environment that celebrates excellence, fosters accountability, and inspires each individual to deliver outstanding client service and achieve performance goals.
• Provide ongoing coaching, constructive feedback, and timely conflict resolution to drive individual and team excellence. Ensure consistent adherence to all bank policies, procedures, applicable laws, and ethical standards across every Financial Center.
• Maintain full compliance with all applicable laws, regulations, and bank policies while upholding rigorous security protocols that safeguard employees, clients, and bank assets. Cultivate a culture where compliance is a shared standard, not an afterthought.
• Maintain a well-trained, high-functioning team capable of executing universal banker functions with precision and professionalism. Conduct regular, targeted training that reinforces compliance standards, sales practices, customer service excellence, and evolving regulatory requirements.
• Model and inspire exceptional client service across all Financial Centers—personally identifying client needs, delivering tailored solutions, and ensuring every interaction reflects the bank's commitment to excellence and client satisfaction.
• This role requires 50%+ travel with a minimum of three Financial Center visits per week, maintaining an active, visible, and hands-on leadership presence across all locations.

Qualifications:

• 8 years in financial services Required
• 5 years in people management Required
• Retail Consumer Deposit Banking Experience Required
• Retail Consumer Lending and Investment Experience Preferred
• Bachelor’s degree in business (Finance, Accounting, Real Estate, etc.) or other relevant degrees and work experience

Competencies: 

• Sets an uncompromising standard of excellence by pursuing ambitious, measurable goals with tenacity and discipline. Cultivates a culture of continuous improvement across both Financial Centers, holding self and others accountable for outcomes that drive sustainable performance.
• Rapidly diagnoses business performance and identifies the critical organizational levers—people, processes, and systems—that unlock profitable growth. Applies rigorous analytical thinking to evaluate strategic opportunities, optimize operations, and translate data-driven insights into decisive action.
• Leads transformational change with clarity and conviction, aligning cultural shifts, operational systems, and service delivery models to the firm's strategic direction. Inspires confidence and commitment across multiple locations, turning organizational change into competitive advantage.
• Serves as a dedicated developer of talent, providing Financial Center Managers with structured coaching, candid feedback, and intentional growth opportunities. Creates an environment where leaders are empowered to elevate Consumer Business Development performance and realize their full career potential.
• Cultivates a broad and strategic network—spanning clients, cross-functional partners, vendors, and alliance partners—to access critical insights, build advocacy, and create the conditions for business growth. Leverages relationships as a strategic asset to advance key objectives.
• Operates as a trusted partner to key stakeholders by navigating competing priorities, aligning diverse interests, and building coalitions that drive shared outcomes. Creates an environment of mutual accountability and collaborative execution across organizational boundaries.
• Communicates with precision, clarity, and executive presence—translating complex information into compelling narratives that resonate across all audience levels. Drives alignment, inspires action, and influences decision-making through purposeful and impactful messaging.

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.