Product + Partner Performance Manager

Product & Partner Manager

Location: ScottishPower HQ, Glasgow (Hybrid)

Salary from: £47,200 per annum, up to 10% bonus & other excellent benefits

Permanent

Help us create a better future, quicker

The ScottishPower Customer Business provides energy to millions of households and businesses across the UK, offering fair pricing, a range of tariffs, and innovative products that help customers manage and protect their energy usage. This role sits within the Smart Solutions department.

Reporting to the Senior Product & Partner Manager, the Product & Partner Manager is responsible for overseeing the performance of contracted service providers and installation partners. The successful candidate will manage day-to-day contract delivery, ensuring compliance with contractual obligations, service level agreements, governance requirements, budget controls, and customer satisfaction targets. The role also focuses on building strong partner relationships that support service excellence and future business growth.

What you’ll be doing

• Manage the performance of third-party service and installation partners, ensuring delivery against contractual obligations, KPIs, SLAs, quality standards, and customer service expectations.
• Build and maintain effective relationships with partner organisations, engaging with stakeholders from operational through to senior management level.
• Support procurement activities, contract negotiations, and the establishment of contractual agreements for products and service partners.
• Monitor, analyse, and report on operational contract performance, identifying risks and implementing corrective actions where required.
• Take ownership of contract governance, risk management, and mitigation plans to ensure compliance and operational excellence.
• Drive continuous improvement initiatives, developing and managing improvement roadmaps for products, installers, and service providers.
• Develop and maintain a strong understanding of Smart Solutions products, services, and the UK home energy market.
• Ensure partners support the growth of Smart Solutions products through cost-effective, quality-focused, and customer-centric delivery.
• Plan and conduct audits of service provider systems, processes, and controls, implementing corrective actions where necessary.
• Validate and challenge third-party invoices, ensuring accurate billing and robust audit trails.
• Manage contract governance frameworks, performance reviews, and reporting structures to drive accountability and improvement.
• Support stock management activities and maintain appropriate control measures.
• Work collaboratively with operational, product, sales, marketing, finance, procurement, legal, compliance, and improvement teams to support business objectives.
• Identify opportunities for innovation, sharing of best practice, and growth through strategic partner engagement.
• Influence delivery solutions that balance customer outcomes, operational efficiency, commercial objectives, and business growth.

What you'll bring

• Degree qualified or equivalent relevant business experience.
• Demonstrable experience of contract management, governance, compliance, and risk mitigation.
• Experience managing and monitoring partner performance through KPIs and service metrics.
• Strong analytical skills with the ability to identify trends, risks, and improvement opportunities.
• Experience conducting audits and implementing corrective actions with external providers.
• Excellent stakeholder management skills with the ability to build relationships across all levels of an organisation.
• Strong negotiation, influencing, and contract management capabilities.
• Experience implementing process improvements and driving operational efficiencies.
• Ability to manage competing priorities in a fast-paced environment.
• Strong presentation, communication, and interpersonal skills.
• High level of computer literacy and reporting capability.
• Commercial awareness with a focus on delivering customer and business value.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below

August-7-2026