Bilingual Customer Service Representative

Job Description

Bilingual Customer Services Specialist – National Parts Support Centre

Rank 3

Bowmanville, ON (Hybrid)

Deadline: This posting will close by August 7, 2026, at 11:59 PM EST.

The anticipated annual base salary for this position is $70,600 - $92,600. The salary offered will be based on the candidate’s experience, knowledge, skills and qualifications.

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives. 

What We’ll Bring:

Company & Culture

• A hybrid work environment

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career

• A focus on respect for people and continuous improvement

• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus

• Extended health care and dental benefits effective immediately

• Company pension plan with additional employer contributions

• Associate vehicle discount program

• Reimbursement programs (tuition & fitness)

• Paid holiday shutdown and competitive paid time off benefits

• Sabbatical leave program

What You’ll be Doing:

• Investigate and resolve Dealer inquiries via Salesforce Case Management, phone, and email 

• Handle inquiries with care, providing elevated Dealer and Customer Experience (CX) 

• Manage several online applications, resources, internal departments to find inquiry solutions 

• Verifies problem parts through physical inspection and stock comparison  

• Assists dealers in selecting the correct parts for complex repairs  

• Identify Electronic Parts Catalogue (EPC) challenges with Dealers and provides solutions 

• Investigates and resolves Dealer shipment challenges  

• Assist Dealers in resolving technical inquiries, problems and questions 

• Communicates with all internal departments (i.e. Parts Supply, ACT, CR, Zones, and more) to resolve issues relating to back ordered parts 

• Processes employee and department parts purchases  

• Support internal departments with various part inquiries and investigations  

• Report all abnormal or unique parts related problems to the NPSC team leader and appropriate head office staff 

• Other duties as requested or required 

What You’ll Bring:

• University degree and/or College Diploma in business, operations management, supply chain or other relevant areas

• Bilingual (French/English) required 

• 2+ years of work-related experience, preferably within a call center environment 

• Strong customer service experience, ability to manage difficult situations and ambiguity 

• Working knowledge of online applications (SAP, Salesforce, Ring Central)  

• Working knowledge of automotive mechanics as an asset 

• Excellent oral and written communication skills 

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment.  Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

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