Access Associate-Lead

STATUS: Full time

JOB TITLE: Access Associate - Lead

DEPARTMENT: Support Services     

LOCATION:  Women's Care Center - RGH - 1415 Portland Avenue
Suite 400/490 Rochester, NY 14621     

SCHEDULE:  Days, M-F 8am-430pm

SUMMARY

In addition to performing in the role of an Access Associate, provides leadership and assists the supervisor/manager in facilitating the workflow for a team of access associates.  For Radiology:  Please see addendum for lead responsibilities.

In a customer service oriented manner, interviews patients and/or their representative to collect  required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining pr-certification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.    

RESPONSIBILITIES

• Through mentoring, coaching and positive reinforcement, provides leadership/direction and assists a supervisor/manager in facilitating the workflow for a team of Access Associates, to ensure duties are completed timely and accurately while meeting regulatory standards.    ​

• Manages incoming calls while providing necessary information.     

• Greeting of patients and/or their representatives and providing direction as needed.     

• Scheduling and/or pre-scheduling patient appointments.     

• Registering and/or pre-registering patient visits.     

• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.     

• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.      

• Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable     

• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.  

• Reviews charges in charge review WQs for completeness and accuracy.     

• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.     

• Communication with external customers such as but not limited to; payers, physician offices and other departments.     

• Accurately sets up new patient medical record via Care Connect.      

• Under the direction of a supervisor/manager, may assist with personnel duties such as orientation, training, performance evaluations and disciplinary measures.      

• Monitor and re-ordering of supplies as needed to ensure the department’s workflow.     

• If qualified, may be asked to interpret.     

• Performs other duties as assigned.    

REQUIRED QUALIFICATIONS

• Basic computer skills

• Excellent customer service and communication skills

PREFERRED QUALIFICATIONS

• Associates degree

• 5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience

• Bilingual

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.50 - $23.00Rochester14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.