- Salary
- $1k – $2k
- Workplace
- Remote
- Type
- Full-time
- Department
- Sales
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Sales Coordinator (100% Work From Home)
Our Client
Job Overview
Our Client is seeking an organized, proactive, and customer-focused Operations Coordinator to serve as the central administrative engine supporting their Service, Sales, Production, and Accounting departments. Acting as a vital multi-departmental bridge, this professional manages incoming customer inquiries, coordinates technician dispatching, tracks service parts, maintains CRM data integrity, and processes vendor Accounts Payable (AP) in QuickBooks Desktop. This role is ideal for a detail-oriented problem solver who thrives on organizing complex workflows, delivering high-touch customer support, and driving office efficiency.
Key Responsibilities
Customer Experience & Relationship Management
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Serves as the primary point of contact for prospective and returning customers via phone and email, delivering professional, enthusiastic support.
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Guides clients through the service process, conducting proactive post-appointment follow-ups, managing satisfaction inquiries, and requesting reviews/referrals when appropriate.
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Answers prospective customer inquiries, captures preliminary project specifications, and schedules in-home sales consultations and appointments.
Service Dispatching & Logistics Coordination
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Schedules and dispatches field service technicians, optimizing daily service calendars for operational efficiency.
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Generates, updates, and monitors service tickets within the CRM, ensuring open tickets move systematically toward resolution.
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Processes service parts orders following company procedures, tracks arriving inventory, and schedules return installation appointments.
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Coordinates warranty registrations, warranty documentation processing, rebate filings, and local permit paperwork.
Accounts Payable & Financial Operations
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Operates under the guidance of the company Bookkeeper to enter vendor invoices into QuickBooks Desktop.
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Accurately codes invoices against corresponding jobs, customers, item codes, and general ledger accounts.
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Manages Accounts Payable workflows for both service and installation departments, organizing supporting receipts and assisting with month-end financial reconciliations.
Qualifications, Skills, and Key Competencies
Required
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Customer Service & Communication: Exceptional written and verbal English communication skills, with a warm, professional, and customer-first phone presence.
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Organizational Mastery: High attention to detail with proven ability to multitask, organize multi-departmental schedules, and maintain meticulous CRM records.
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Accounting Software Aptitude: Comfort learning or managing basic Accounts Payable data entry and invoice coding within accounting platforms like QuickBooks Desktop.
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Problem-Solving & Adaptability: High personal accountability and initiative, comfortable working independently in a fast-paced remote environment.
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Remote Infrastructure: Dedicated quiet home office setup, reliable high-speed internet, and full availability during US Pacific Time (PST) business hours.
Preferred
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Prior administrative, office support, scheduling, or operations experience supporting US-based home services or technical companies.
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Experience utilizing CRM software and QuickBooks Desktop (or similar accounting systems).
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Basic understanding of vendor Accounts Payable, job costing, and general ledger coding.
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Bilingual proficiency in English and Spanish is a strong plus.
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Diverse Skill Development: Gain comprehensive operational experience spanning logistics, customer success, sales administration, and financial operations.
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Comprehensive Training: Industry-specific workflows and technical training are fully provided.
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Collaborative Environment: Work alongside a supportive team that values process improvement, teamwork, and employee growth.
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100% Remote Infrastructure: Reliable full-time hours executed remotely alongside a premier US home efficiency brand.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
