Business Analyst – ServiceNow

Overview

Location: Hybrid (Open to Minneapolis as well or fully remote for the right candidate)Employment Type: Full-Time 

 

Are you a Business Analyst who enjoys translating business needs into innovative ServiceNow solutions? Trissential is seeking a Business Analyst – ServiceNow to join our client's team and play a critical role in driving enterprise workflow transformation, process optimization, and successful ServiceNow implementations. This is an opportunity to work with business leaders, product owners, architects, and developers while helping shape solutions that create measurable business value.

 

What's in It for You?

• Support high-visibility ServiceNow initiatives that directly impact business operations and customer experiences
• Collaborate with business stakeholders, architects, developers, and project teams on strategic technology initiatives
• Gain exposure to enterprise ServiceNow implementations, digital transformation programs, and workflow modernization efforts
• Influence process improvements and business outcomes through effective requirements management and solution design
• Work within an Agile environment that values collaboration, innovation, and continuous improvement
• Expand your expertise across ServiceNow modules, business process optimization, and enterprise technology delivery
• Be part of a team where your insights and recommendations help drive meaningful organizational change

Your Role & Responsibilities

• Facilitate requirements gathering workshops and discovery sessions with business and technical stakeholders
• Analyze and document current-state and future-state business processes
• Create and maintain business requirements, functional specifications, use cases, user stories, and acceptance criteria
• Work closely with ServiceNow developers and solution architects to ensure requirements are clearly understood and implemented
• Support backlog refinement, prioritization, sprint planning, and Agile delivery activities
• Coordinate User Acceptance Testing (UAT) activities and validate solutions against business requirements
• Perform functional testing within test environments to ensure solution quality and readiness
• Identify process improvement opportunities and recommend best practices
• Manage stakeholder communications and provide regular project status updates
• Maintain project documentation, knowledge transfer materials, and business analysis deliverables throughout the project lifecycle

Skills & Experience You Should Possess

• 5+ years of Business Analyst experience supporting enterprise applications, software implementations, or digital transformation initiatives
• Strong experience working within Agile and Scrum environments
• Proven expertise in requirements gathering, business process mapping, and process analysis
• Experience creating user stories, use cases, acceptance criteria, and functional documentation
• Strong stakeholder engagement, facilitation, and communication skills
• Experience supporting software development lifecycle (SDLC) projects
• Strong analytical, troubleshooting, and problem-solving abilities
• Ability to effectively bridge business needs and technical implementation teams
• Familiarity with ServiceNow ITSM, ITOM, CSM, HRSD, or related ServiceNow modules preferred

Bonus Points If You Have

• Hands-on ServiceNow platform experience
• Experience supporting ServiceNow implementation or enhancement projects
• Experience supporting utility, energy, or highly regulated industry organizations
• Certified Business Analysis Professional (CBAP), PMI-PBA, or equivalent certification
• Experience participating in digital transformation, automation, or workflow modernization initiatives
• Familiarity with Digital Employee Experience (DEX) platforms such as Nexthink
• Knowledge of change management and business adoption strategies

Education & Certifications You Need

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent professional experience
• CBAP, PMI-PBA, or equivalent Business Analysis certification preferred
• Agile, Scrum, Product Owner, or related certifications are considered a plus

What We Offer

At Trissential, we believe great technology solutions start with exceptional people. By joining our client's team, you'll have the opportunity to contribute to transformative ServiceNow initiatives while continuing to grow your career in a collaborative and innovative environment.

• Competitive Compensation – $53–$63 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

This position is open only to candidates who are currently authorized to work in the United States.

Ready to Be Part of Something Exciting?

If you're passionate about solving business challenges, driving process improvements, and helping organizations maximize the value of ServiceNow solutions, we'd love to hear from you. Join Trissential's client team and help shape the future of enterprise workflow transformation.