Customer Success Sr. Manager

Location: Delft, The Netherlands or Barcelona, Spain

This is a special opportunity to join our dedicated Global Account Team in TTH Operations. This role will enjoy the privilege of working, daily, with our global clients and our Operations teams to deliver excellence in customer experience and supply. Customer centricity and passion for our commitments lie at the heart of all we do. Our drive to delight clients by working with them to meet and exceed their expectations motivates us and ensures we deliver the strategic goals and objectives of dsm-firmenich TTH BU. This global role, ideally based in Delf or Barcelona, has opportunities to further grow and evolve as we continue to focus and deliver on our commitments to bring progress to life, be a force for good and shape the future together.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• You will be the voice of the global clients into TTH Operations and the voice of Operations to those global clients.
• Build and maintain strong, long-term relationships with key accounts, ensuring customer satisfaction and loyalty. Deliver excellence in the customer experience for specific global clients and their interaction with dsm-firmenich TTH BU
• Become a strategic partner to TTH Operations and the Global Client Account team to ensure full alignment and delivery of strategy.
• Act as operations technical point of contact, proactively identifying and solving complex customer challenges.
• Monitor customer activity and success metrics to identify at-risk accounts and opportunities for improvement and define actions to delight and exceed our clients’ expectations in supply.

• Develop client intimacy to ensure the clients’ objectives are understood and translated into an actionable plan inside TTH Operations
• Ability to work effectively with different internal teams, such as sales, planning, production, and digital & tech.

We bring

• Work in a dynamic and highly rewarding multicultural environment
• Attractive compensation package
• Possibility to grow within the company
• Flexible work-time arrangements

You bring

• A passion for working with clients
• Strategic thinking coupled with responsive problem-solving mindset.
• Excellent communication skills, active listening, proactivity and the ability to anticipate customer needs.
• Strong Operations background in TASTE division with forward looking continuous improvement attitude
• Degree level education ideally in a business or supply chain management related field.
• 5 to 10 years’ experience in customer facing supply chain or related function in global context.
• Excellent English speaker, Italian will be highly appreciated

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.