Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 
 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

 We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 
 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 
 

What this opportunity involves:
 

As an Operations Manager within JLL's Property & Asset Management team, you'll be the heartbeat of daily operations for a dynamic retail asset, serving as the primary on-site contact for clients, retailers, and key stakeholders. This role combines strategic oversight with hands-on operational excellence, where you'll manage budgets, lead maintenance programs, oversee contractor relationships, and ensure the highest standards of risk and compliance management. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll do exactly that by creating seamless operational experiences that keep the asset running at peak performance. Working closely with the Centre Manager, you'll balance the competing demands of multiple stakeholders while maintaining an unwavering focus on safety, service delivery, and operational efficiency. We embrace more innovative ways of working, and this position offers you the opportunity to bring fresh thinking to traditional facilities challenges while building meaningful relationships across the retail ecosystem.

An overview of the role:

• Lead comprehensive risk and compliance programs, including regular audits, incident reporting procedures, and adherence to OH&S, environmental, and risk management policies across the asset

• Manage contractor performance and vendor relationships, ensuring all service providers operate within safe working methods, house rules, and deliver services on time and within budget

• Oversee procurement processes in alignment with client guidelines and JLL best practices, ensuring value optimization across all vendor engagements

• Monitor and actively manage operational budgets to meet or exceed financial targets, tracking expenditure and identifying cost-saving opportunities

• Serve as the primary on-site point of contact for retailers and facilities matters, building strong stakeholder relationships and addressing concerns proactively

• Coordinate planned and preventative maintenance programs alongside reactive maintenance regimes, ensuring asset reliability and minimizing operational disruptions

• Ensure full compliance with Building Code of Australia, Australian Standards, Disability Discrimination Act, and all relevant health and safety legislation

• Prepare comprehensive monthly reports covering incident summaries, budget status, capital expenditure tracking, contract expiry profiles, and compliance regime updates

• Manage minor works projects from inception through completion, coordinating with project teams and ensuring delivery aligns with client expectations

Sounds like you? This is what we are looking for:

• Bachelor's degree in facilities management, building, business, or related field with 3–5 years of experience in facilities management, property management, hospitality, or a related discipline

• Demonstrated experience working in retail property assets or retailer environments, with understanding of the unique operational dynamics of retail spaces

• Strong knowledge of local occupational health and safety requirements, including practical experience implementing safety programs and maintaining compliance

• Proven contractor management experience with ability to oversee multiple vendors, manage performance, and ensure adherence to contractual obligations

• Understanding of technical building systems including CRAC, chiller systems, fire protection, mechanical and electrical systems, and BMS platforms

• Demonstrated capacity to interpret and manage commercial contracts, ensuring compliance and protecting client interests

• Experience managing operational budgets, including forecasting, tracking expenditure, and delivering financial performance objectives

• Track record of implementing process improvements and operational efficiencies within property management or retail environments

• Strong presentation skills with excellent written and verbal communication abilities, coupled with a customer service-oriented attitude and collaborative mindset

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands

• 18 weeks paid maternity leave

• Private Health Insurance Discounts

• Active Social Club

• Employee assistant program

• Novated Lease for EV cars

• Paid time off for volunteer work

• Career Opportunities with Australia's #1 Commercial Real Estate firm

• Premium offices

What you can expect from us:  
 

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 
 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 
 

Interested candidates, please apply following the link below quoting job reference number REQ521598

Location:

On-site –Sale, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.