- Location
- Cape Town
- Type
- Part-time
- Department
- IT
- Seniority
- Senior
- Closing date
- Today
- Source
- CareersPage
Description
Summary of Role
We are seeking a highly experienced and commercially astute Senior Programme Manager to lead a strategic technology transformation programme involving vendor due diligence, outsourcing, cloud migration, and operational service integration.
This role requires a proven "heavy hitter" who is comfortable operating at executive and board level, driving complex decision-making processes, and coordinating multiple workstreams across technical, operational, commercial, and vendor stakeholders.
The successful candidate will not be expected to be a deep technical specialist but must possess sufficient technical knowledge to confidently challenge vendors, facilitate decision-making, and govern programme delivery.
Responsibilities
Programme Leadership
- Lead and govern large-scale transformation programmes from strategy through execution.
- Establish and maintain a consolidated programme plan across multiple delivery streams.
- Drive executive-level reporting, governance forums, and steering committee engagement.
- Ensure programme objectives, timelines, risks, dependencies, and outcomes are effectively managed.
Vendor Due Diligence & Outsourcing
- Lead outsourcing assessments and vendor selection processes.
- Conduct vendor due diligence and commercial evaluations.
- Develop and negotiate service agreements, SLAs, OLAs, and contractual performance measures.
- Manage relationships across internal stakeholders and third-party service providers.
Cloud & Infrastructure Transformation
- Oversee cloud migration initiatives, including cloud-to-cloud transitions (e.g., AWS to OCI or similar environments).
- Coordinate technical, operational, security, and commercial workstreams throughout migration programmes.
- Ensure transition plans align with business continuity and operational requirements.
Service Integration & Operational Readiness
- Drive integration of services into ITSM environments, including ServiceNow and related platforms.
- Establish governance and service management frameworks.
- Ensure operational acceptance criteria, support models, and service transition activities are completed successfully.
Stakeholder & Change Management
- Act as the central convenor across business, technology, operations, and vendor teams.
- Influence and align stakeholders in politically sensitive environments.
- Contract delivery commitments from individual stream owners and integrate them into a single executable programme plan.
- Manage communications across senior leadership, affected internal teams, and external partners.
Offshore Team Coordination
- Lead and coordinate offshore delivery teams and vendors, particularly India-based service providers.
- Ensure accountability, performance management, and effective collaboration across distributed teams.
Experience
- 10+ years' experience in programme or project management within enterprise technology environments.
- Demonstrated experience leading large-scale outsourcing, managed services, or vendor transition programmes.
- Proven track record performing vendor due diligence and managing complex third-party relationships.
- Experience delivering cloud transformation and cloud-to-cloud migration programmes (e.g., AWS, OCI, Azure, GCP).
- Experience developing and managing SLAs, service contracts, and operational governance frameworks.
- Experience integrating operational services into ITSM platforms, preferably ServiceNow.
- Experience managing offshore delivery teams and global vendors.
- Proven ability to engage and influence executives, senior leadership teams, and board-level stakeholders.
Qualifications
- Matric and Degree in Information Technology, Engineering, Commerce, or related discipline.
- PMP, Prince2, MSP, Agile, or equivalent programme management certification.
- ITIL certification advantageous.
- Experience within large enterprise or regulated environments preferred.
