Director, Technology Operational Risk

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

In this second line of defense risk management role, you will provide oversight over the identification, measurement, mitigation and monitoring of technology risk and ensure that CIBC continues to meets the key requirements of the Sound Practices for the Management and Supervision of Operational Risk. In this capacity, the Director will work in closely with technology and risk partners across the company to ensure a consistent and collaborative approach to managing technology risk.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Effective Communications – You demonstrate clarity of thought in both written and verbal communications. You develop and deliver strong reporting content, presentations and assessment summaries on an ongoing basis for senior audiences and risk committees up to and including the Board.

• Relationships – Build and sustain strong internal relationships where you are viewed as a valued partner that offers sound and pragmatic guidance, demonstrates a deep understanding their environment and context and facilitates productive risk discussions and outcomes. You closely track status of key technology risk initiatives and programs to clearly understand, challenge and influence program objectives to ensure objectives are met and risk is reduced.

• Risk management –  You review operational practices, risk assessments, controls, deficiencies, metrics, and other relevant information to form an independent view of technology risks and perform effective challenge. You leverage a risk-based approach to understand and manage risk of technology-related activities to ensure alignment to operational risk management policies and framework and CIBC risk appetite. You leverage strong data and analytical skills to perform detailed research to produce risk insights on current and emerging technologies for distribution to various internal audiences.  You generate impactful and insightful risk reporting to be presented to senior leaders within CIBC.

• Technical expertise - You bring instant credibility by skillfully leveraging your strong breadth of technology experience and depth of knowledge in key areas such as cloud, data governance, cybersecurity and IT service management to deliver and communicate positive risk management outcomes with various audiences, including senior leaders.

• Strategy and policies – Maintain an industry view of the broad technology landscape, understand best practices, regulations and performance benchmarks, monitor emerging technology trends and threats and interface with peers and thought leaders to define and influence technology risk policies and standards. Ensure that roles and responsibilities for the three lines of defense for technology risk are clear.

• Independent oversight and assessment – Review operational practices, risk assessments, controls, deficiencies, metrics, and other relevant information to form an independent view of technology risks. Develop materials to communicate technology risk status, accomplishments, trends and issues to senior audiences through various forums such as senior management meetings and risk committees.

Who you are

• You can demonstrate breadth of experience IT service management, technology governance and associated industry frameworks and regulations. It’s an asset if you have technical experience in areas such as cloud computing, containerization, IT service management, and development practices (DevOps, Agile) and have been accountable for producing content for senior management on technical subject matter.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You’re a certified professional. Industry recognized technology certifications such as ITIL, CISM, CISSP are not mandatory but are considered assets.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to synthesize detailed information and communicate insights and conclusions in an impactful way.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You embrace and champion change. You continuously evolve your thinking and the way you work in order to deliver your best.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology, Communication, Cybersecurity, Developing Others, DevOps, Emerging Technologies, Emerging Technology Trends, Information Technology (IT) Services, Leadership, Risk Management, Services Management, Technical Knowledge, Technological Experience, Technology Governance, Technology Landscape, Technology Risk, Technology Trends