Job Description

We are looking for an IT System Administrator based in Berlin to operate the internal IT landscape across multiple locations. This role combines hands-on system administration with operational ownership, security responsibility, and continuous improvement of IT services.

Your tasks:

IT Operations & Infrastructure

• Administer and support Microsoft 365 services (Teams, Exchange, SharePoint, OneDrive)
• Manage identity, access, and user lifecycle using Azure AD (Entra ID)
• Configure, deploy, and manage Windows and macOS devices using Microsoft Intune MDM
• Operate and maintain on-prem and virtualized environments (VMware / ESXi)
• Maintain local network infrastructure including switches and wireless LAN controllers
• Automate recurring administration tasks and workflows

End-User Support & Service Management

• Own and operate the IT service desk using Jira Service Management
• Provide first- and second-level support with a strong focus on service quality
• Ensure timely incident resolution and clear communication with users

Security & Compliance

• Operate endpoint protection, email security, and firewall solutions
• Ensure secure onboarding and offboarding processes in cooperation with HR
• Maintain IT practices aligned with GDPR and internal security standards

Ownership & Collaboration

• Act as the IT operations contact across all company locations
• Support cloud migration, workplace IT, and infrastructure projects
• Collaborate closely with Technology, HR, Finance, and Operations teams

Your skillset:

• Hands-on experience as an IT System Administrator or similar role
• Strong experience with Microsoft 365, Azure AD (Entra ID), and Intune, including MFA, Conditional Access, and role-based access control
• Experience supporting Windows and macOS environments
• Hands-on experience with Jira Service Management or similar ITSM tools
• Understanding of IT security fundamentals
• Experience managing IT assets, vendors, and suppliers
• Ability to work independently with a strong ownership mindset
• Working proficiency in German and English

What we offer:

• Modern office spaces in Berlin with flexible remote work
• Meaningful work at the market leader in funeral technology, with direct influence on the company's technical direction
• Dog-friendly office

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