Category Manager, General

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Category Manager, General

This exciting opportunity will be a key position within the procurement organization, responsible for developing and implementing regional category strategies to align with Four Seasons capability and spend ambitions. The regional Sourcing Category Manager will oversee procurement, strategy, and supplier relationships for various areas in hotel and corporates services (including IT services/products). This role may combine technical knowledge with strategic sourcing expertise to optimize performance and value across the Four Seasons properties regionally.

This role includes collaborating with various Four Seasons stakeholders including Design Services, Regional Business Partners and Property Directors of Finance, Rooms, House Keeping, Engineering and Procurement. The role will be operating in an agile environment and working in cross-functional teams to ensure a high-quality, consistent, and efficient buying process.

It will require the demonstration of In-depth knowledge of procurement best practices through consistent application across the full portfolio of spend, an ability to Introduce new and more efficient ways of operating and identifying local and regional requirements while implementing regional standards.

What You’ll Be Doing:

Purchasing Management and Reporting

• Lead procurement activities for hotel and corporate spend.
• Analyze spending patterns and identify opportunities for consolidation, standardization, and cost reduction.
• Establish and manage key performance indicators (KPIs) and service level agreements (SLAs) for engineering service providers.
• Conduct regular market analysis to stay informed of industry trends, innovations, and competitive pricing.
• Build and maintain strong relationships with key suppliers and internal stakeholders.
• Negotiate complex contracts and ensure favorable terms for equipment, maintenance, and hotel services.
• Collaborate with hotel management teams to adopt and align on various service and product options that are appropriate with operational needs for quality and service.
• Drive sustainability initiatives through strategic vendor selection and contract terms.

Reporting

• Managing cost savings tracking and assisting with preparing quarterly cost savings analysis and adoption reports.
• Own reporting and adherence to regional category strategy within properties in conjunction with the regional business partner.

People Management

• Working closely with regional business partners to ensure compliance within hotel locations to regional category strategies.
• Operating as a team player across the organization who effectively collaborates with business units and functional partners.

Other

• Contributing process improvements to increase the efficiency and value of the team to the organization.
• Performing other work or special projects as assigned by Head of procurement.
• Ad-hoc projects which occur through working with the business partners/regional hotels.
• Other duties as assigned.

What You Bring:

• 5+ years of experience in procurement, category management, or strategic sourcing.
• Proven track record in successful contract negotiations and supplier relationship management.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong project management and organizational skills.
• Effective communication skills with ability to engage both technical and non-technical stakeholders.
• Advanced knowledge of procurement techniques, supplier management, pricing methods, bid process, contract formation and ongoing management.
• Experience with the design and implementation of category planning & savings initiatives.
• Proven track record of achieving category savings via sourcing, demand management and / or policy compliance.
• Hospitality experience and Global experience is an asset.

Who You Are: 

• Strong analytical and research skills.
• Demonstrated ability to lead cross-functional teams.
• Excellent interpersonal skills.
• Proficient in a change management environment.
• Ability to meet various deadlines in a fast-paced environment.
• Excellent oral and written communication, organization, and planning skills.
• Flexible and dependable.

Annual Salary Range: $95,000 - $110,000 CAD + additional rewards as part of the total compensation package.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.