Talent Acquisition Manager (People and Culture Manager), Resort Okinawa

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set along 100 acres of pristine beachfront on Okinawa’s west coast, Four Seasons Resort and Private Residences Okinawa will introduce a new expression of resort living in Japan. Designed in harmony with the island’s natural landscape and cultural heritage, the resort will feature guest rooms, private villas, residences, and a beach club, all connected through walkable gardens and open spaces. With a focus on thoughtful design, connection to nature, and the signature service that defines Four Seasons, the resort will offer both guests and team members the opportunity to be part of something truly special in one of Japan’s most unique destinations.

Set along 100 acres of pristine beachfront on Okinawa’s west coast, Four Seasons Resort and Private Residences Okinawa will introduce a new expression of resort living in Japan. Designed in harmony with the island’s natural landscape and cultural heritage, the resort will feature guest rooms, private villas, residences, and a beach club, all connected through walkable gardens and open spaces. With a focus on thoughtful design, connection to nature, and the signature service that defines Four Seasons, the resort will offer both guests and team members the opportunity to be part of something truly special in one of Japan’s most unique destinations.

About the role

Responsible for Talent Acquisition Success across property, building and managing Talent Acquisition strategy, delivering Talent Acquisition Learning and Development; coaching Hiring Managers; partners with Area Talent Acquisition Manager on best practice and strategies to attract diverse talent and leverages internal/external systems and tools to drive hiring results.

Responsible for full cycle Talent Acquisition, up to and including Planning Committee. This person contributes to our mission by delivering High Performing Team Members to drive business results.

What you will do

Building & Planning Recruiting Strategies.

• Develop creative approaches to support the Talent Acquisition Roadmap in identifying and attracting qualified, diverse, active and passive candidates for open positions and future opportunities.
• Identify and leverage the right internal/external systems and tools for referral generation, internet sourcing, multi-media advertising, social media, job fairs, university fairs, networking, community involvement/partnerships and third-party assistance.
• Builds appropriate and meaningful relationships with University and Colleges.
• Oversee full lifecycle recruiting of top tier candidates including sourcing, screening, interviewing, providing feedback/recommendations, and assisting the candidate through offer negotiations and acceptance, up to Planning Committee.
• Lead Recruiter for Critical & Confidential leadership positions.
• Leverage Workday to maintain accurate and well-ordered documentation on candidate pipelines and recruiting activities.
• Ensure outstanding candidate experiences throughout the interview, offer, and onboarding process.
• Learn from others: continually gather feedback from candidates and our interviewing team (including surveys and conversations) to iterate and improve.
• Partner and build strong relationships with business and HR leadership, hiring managers and talent acquisition team to determine business staffing needs and then develop and implement cost effective recruitment plans that minimize time-to-fill, optimize fit and retention and place top-quality, diverse candidates in open positions.
• Review team performance and coaches weekly to ensure we are hitting all key talent acquisition metrics which includes time to fill.
• Provide counsel to hiring managers on matters pertinent to internal mobility and external hiring to ensure adherence to established company policies and procedures, and compliance with local employment laws. Recommend, and manage local third-party vendors, headhunters, and job Boards.
• Ensures the manning guide is accurate and reflects the budget for the year.
• Measure and report on talent pool KPIs, including throughput, candidate experience and successful hires.
• To undertake function related project work, as and when directed by the Director of People and Culture
• To undertake other duties and responsibilities which, whilst outside the normal daily routine, are within the overall scope of the position.

Reporting and Talent Planning

• Assess future hiring needs through proactive People Planning activities and understands key metrics to meet hiring goals. Build recruiting strategy to support.
• Manage TA Reporting activities and provides meaningful dashboard reporting and insights, communicates the Talent Acquisition story to business leaders.
• To assist with general People and Culture activities, including correspondence, recruitment and selection of placement and work experience students, exit interviews, social events co-ordination etc.

Employee Value Proposition

• Leverage Employer Branding and proactively looks for innovative and new industry best practices around recruiting, interviewing, and sourcing to ensure we are hiring top talent and all candidates walk away from their experience with a positive image of the Four Seasons Brand.
• Use internal communication streams to promote Careers and employee movements.
• To conduct Hotel tours for student groups, in a manner and style consistent with the atmosphere and ambience of the Hotel.

What you bring

• 5+ years of experience in Talent Acquisition, or proven HR work experience as Manager or similar role
• Excellent computer skills in Word, Excel, and Outlook
• Good interpersonal and decision-making skills
• Proficiency in both written and spoken Japanese and English (business level)

What we offer:
 •    Competitive Salary, wages, and a comprehensive benefits package
 •    Excellent Training and Development opportunities
 •    Complimentary Accommodation at other Four Seasons Hotels and Resort
 •    Complimentary Dry Cleaning for Employee Uniforms
 •    Complimentary Employee Meals