Application Specialist I

Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Responsibilities

Description

The Professional Services team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals.

Your day-to-day job will consist of:

Roles & Responsibilities:

• • Act as the primary point of contact for assigned clients and ensure smooth day-to-day account management.
  • Visit assigned client locations on a daily basis to provide on-site support and maintain strong business relationships.
  • Build and maintain strong client relationships by understanding their requirements and addressing their day-to-day operational needs.
  • Coordinate with internal teams to ensure timely service delivery and client satisfaction.
  • Handle client queries, concerns, and escalations in a professional and prompt manner.
  • Support clients with manpower planning, employee coordination, and hiring requirements as per business needs.
  • Monitor workforce attendance, deployment, and operational issues at client locations, and coordinate with internal teams for timely resolution.
  • Ensure timely renewal of agreements, invoice submissions, and payment follow-ups.
  • Maintain accurate client records, visit reports, CRM updates, and related documentation.
  • Proactively identify client requirements and provide suitable solutions to enhance service quality.
  • Prepare and share regular client visit reports, status updates, and MIS with internal stakeholders.
  • Ensure high levels of client engagement, retention, and relationship management throughout the business cycle.
  • Travel regularly within the assigned territory to support multiple client locations as required.

Qualifications

Minimum Qualifications

• • 1–3 years of experience in Client Relationship Management, Customer Success, Field Operations, Account Management, or a related role.
  • Willingness to travel daily to client locations within the assigned region.
  • Strong communication, interpersonal, and relationship management skills.
  • Excellent problem-solving and stakeholder management abilities.
  • Good organizational, coordination, and follow-up skills.
  • Proficiency in MS Office and CRM tools.
  • Ability to work independently and manage multiple client accounts efficiently.

EEO Commitment

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].