Access Services and Technology Supervisor

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Position Title:

Access Services and Technology Supervisor

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Lib II-Rsrc Mgmt & Data Svcs

Job Duties:

This position functions as the principal manager of the library’s Access Services unit and technology operations, which includes circulation, reserves, stack maintenance, student employee hiring, resource sharing, and interlibrary loan. It offers a great deal of day-to-day variety and is under the general supervision of the Director of Murphy Library. This position oversees opening and closing procedures and enforces university and library policies and expectations as they relate to employees and patrons. An ideal candidate for this position will be comfortable deescalating tense situations and resolving interpersonal conflicts.

• Be active and involved on campus, UW System-wide, and in the community
• Other duties as assigned by supervisor.
• Occasional lifting of up to 25 pounds
• The ability to sit or bend down for extended periods of time
• Significant amount of time operating a computer
• Normal working hours Monday-Friday between 7am and 4:30pm
• Evening and weekend hours as required

 The review of applications starts on July 31, 2026. Applications received on or before July 31st are prioritized and review will continue until the position(s) is/are filled. Initial interviews will be conducted virtually, with shortlisted candidates invited to campus. 

UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 608-785-8013.

Key Job Responsibilities:

Access Services

• Supervise Access Services staff, unit operations, relevant policies, and procedures
• Oversee building opening/closing, staff coverage and scheduling, and security, advising the library director as appropriate
• Develop and maintain knowledge of trends and best practices related to access services and public-facing technology
• Serve as a campus resource for copyright and fair use guidance, advising the university community as needed
• Analyzes and reports on usage and unit statistics
• Coordinate resource-sharing delivery functions with external partners (such as Winding Rivers, SCLS Delivery, etc)
• Manage Access Services function related to Alma and other necessary integrated library software
• All position responsibilities must also be maintained during evenings and weekends as required by operational hours and business needs, including staff coverage
  

Technology (in coordination with ITS)

• Complete installs of new computers for public and staff areas. This includes all forms of hardware including CPUs, monitors, printers, CD-ROMs, and barcode readers
• Troubleshoot the Library’s desktop and laptop computers and printers in public and staff areas as needed
• Oversee that all public area computers and printers are operational and ready for patron usage on a daily basis
• Plan, execute, and maintain a cable management program throughout the library for staff and public areas
• Report problematic ITS-managed public computers to ITS
• Install, test, inventory, and troubleshoot Library-related software and licenses
• Maintain an inventory listing of all Library computing equipment
• Perform routine maintenance on scanners and other equipment
  

Department:  Murphy Library

Compensation:

$56,000-$58,000 / year to commensurate with experience.

Required Qualifications:

• Bachelor’s Degree from an accredited institution
• 2+ years of relevant library experience
• Knowledge of a variety of library technology and software applications (such as Alma, ILLiad, etc)
• Team-oriented with record of success in supervising permanent, temporary, and part-time employees
• Administrative and office skills
• Strong computer skills to include knowledge of Microsoft Office Suite or comparable software.
• Excellent communication skills (oral and written) and commitment to the provision of a high level of customer service, including the use of diplomacy and conflict resolution skills
• Ability to interpret employment policies and procedures
• Ability to set priorities and meet deadlines
• Self-motivated with ability to exercise independent judgment
• Skill in handling multiple projects simultaneously
• Organizational and creative problem-solving skills
• Ability to work effectively in an environment which embraces diversity

Preferred Qualifications:

• Master’s Degree in associated field
• Professional experience in an academic library
• Knowledge of UW systems and procedures
• Alma Administrator Certification
• Knowledge of copyright and fair use principles

How to Apply:

Required application documents

Cover letter (that addresses the required and preferred qualifications) 

CV / Resume

Contact Information:

John Jax [email protected]

Special Notes:

Application deadlines 
TO ENSURE CONSIDERATION: Priority consideration is given to those candidates who apply by the listed ‘First Review Date’. Applications received after that date may be considered at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources. 

Confidentiality of Applicant Materials 
UWL is a state agency and subject to Wisconsin’s Open Records Law. UWL will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request. 
 
CBC & Reference Check Policy 
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. 

Annual Security and Fire Safety Report (Clery Act) 
For the UWL Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.uwlax.edu/student-life/student-resources/annual-security-report/ or contact the University Police Department at 608.785.9000. 

INFORMATION ABOUT YOUR BENEFITS 
Your benefits add an additional 40%+ to the overall financial package from the university. 
Highlights include: 

• Paid vacation for 12-month positions. 

• Excellent flexible health insurance with low co-pays and good coverage. 

• Paid holidays and paid sick days.

• After 5 years of employment, you become vested in our retirement system which ensures income post-career. 

• Benefits at UWL are highly competitive with local industry and some of the strongest in state and nation. 

 
Benefit eligibility is determined at the point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.