Domestic Customer Service Executive - Order Processing

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

Receivable & Collection Management
Process and manage payment received and provide related accounting and Credit management information support. To ensure efficient, timely and accurate payment of accounts under control. Daily AR problem solving. Co-ordinate with credit management and sales team to request unblock new order.

Customer Service Support
Manage accurate and timeline promotion and material substitution set up in the system as per business requirement. To ensure seamless and smooth execution of Order-to-Cash process

Order Processing
Manage accurate and timeline promotion and material substitution set up in the system as per business requirement. To ensure seamless and smooth execution of Order-to-Cash process

Job Description:

Receivable & Collection Management 1. Perform day to day payment received transaction, verify and prepare payment request to credit management team for both domestic and export customers 2. Negotiate with clients or cross functional in dispute payment cases 3. Manage order processing team on credit block order request to credit management team 4. Reconcile the account receivable balance to ensure that all payments are properly posted 5. Prepare daily collection, monthly forecast and overdue report 6. Ensure completeness of credit note request and send to customer on time 7. Perform other related duties as assigned Customer Service Support 1. Perform promotion clerk role : ensure related price discount condition, supply chain allowance are timely maintain in SAP according to authorisation request from relevant parties 2. Review the completeness of Promotion Master Data and data quality in SAP to ensure correctness of sales order 3. Maintain material substitution in place to avoid any unnecessary Out of stock 4. Ensure information from TPM system was completely tranferred and effective in SAP 5. Maintain promotion information in other systems (D365, DMS) as shared service support 6. Perform other related duties as assigned Order Processing 1. Perform promotion clerk role : ensure related price discount condition, supply chain allowance are timely maintain in SAP according to authorisation request from relevant parties 2. Review the completeness of Promotion Master Data and data quality in SAP to ensure correctness of sales order 3. Maintain material substitution in place to avoid any unnecessary Out of stock 4. Ensure information from TPM system was completely tranferred and effective in SAP 5. Maintain promotion information in other systems (D365, DMS) as shared service support 6. Perform other related duties as assigned

Qualification:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!