Field Clinical Engineer

     

JOB DESCRIPTION:

ABOUT ABBOTT:
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

PRIMARY FUNCTION / OBJECTIVE:

The Field Clinical Engineer (FCE) provides advanced technical expertise in biomedical engineering to support Abbott’s capital equipment at installed centers. The role involves ensuring seamless hardware connectivity, basic operation, and troubleshooting of capital equipment, meeting customer expectations. Additionally, the FCE collaborates as sales teams with physicians, and product managers to provide technical guidance, training, and field service support.

MAJOR RESPONSIBILITIES / ACCOUNTABILITY:

• Maintain up-to-date technical knowledge of Abbott’s electrophysiology (EP) therapies, technologies, and the local healthcare market.

• Provide technical support and assistance to sales teams and physicians for capital equipment across the national territory.

• Deliver revenue targets by providing technical expertise that enhances product adoption and customer satisfaction.

• Act as a liaison between product marketing and product management for product incident monitoring and reporting, following Abbott’s standard procedures.

• Support product development initiatives as requested.

• Analyze competitors’ devices and contribute insights to the marketing database.

• Promote Abbott’s EP product lines and support market penetration through technical guidance and professional engagement.

• Conduct product presentations and respond to technical inquiries at exhibitions and conferences.

• Provide training to field clinical engineers, distributors, and customers on Abbott products, applications, and reimbursement guidelines (if applicable).

• Develop and maintain knowledge of clinical sites in the assigned territory

• Perform field service and technical support for capital equipment as needed.

REQUIREMENT:

• Bachelor’s degree or above

PREFERRED QUALIFICATION:

• Minimum 3 years of mapping‑related experience

• Proven track record in market penetration and business development support

• High competency in cath lab and operating room protocols and procedures

• Recognized as a leader or expert beyond assigned accounts

• Proficiency in Korean and English (written and spoken) required

• In‑depth understanding of electrophysiology product portfolio, including capital equipment and related technologies

• Familiarity with product features, applications, and troubleshooting techniques

• Familiarity with quality management systems

• Understanding of customer complaint handling and reporting procedures

• Basic understanding of supply chain and inventory tracking for EP products

• Awareness of capital equipment status tracking and procedure data management

• Understanding of healthcare market dynamics, hospital procurement processes, and reimbursement systems

• Knowledge of medical device regulations and compliance with local and international standards

• Understanding of market dynamics

• Basic hardware and software troubleshooting for capital equipment

• IBHRE‑CEPS certification preferred

• Ability to work with personnel at all levels

• Excellent communication skills

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

EP Electrophysiology

        

LOCATION:

South Korea > Seoul : Dongyoung Munhwa Center, 337 Eonju-ro, Gangnam-gu

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable