Associate, Operations

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

About MassMutual

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity & inclusion. We’re people helping people. A career with us means you will work alongside exceptional people & be empowered to reach your professional & personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek, value unique &varied perspectives &experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Roles and Responsibilities:

• Process standard service transactions by following documented procedures, completing assigned work queues, and ensuring requests are handled accurately and on time.
• Review and validate information by checking forms, system data, and transaction details to confirm required information is complete before processing.
• Follow quality and compliance expectations by adhering to established controls, escalating questions or exceptions, and supporting accurate recordkeeping.
• Collaborate with team members and business partners by communicating status updates, asking clarifying questions, and contributing to a reliable and service-focused processing environment
• Come up with new ideas to improve in own work area. Identifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning.
• Interest in learning annuity, life insurance, or financial services operations
• Ability to follow detailed procedures and apply training to routine processing activities
• Strong attention to detail and commitment to accuracy
• Good written communication skills and ability to ask questions when clarification is needed
• Basic organizational skills with the ability to manage assigned work and meet deadlines
• Comfort using business systems, work queues, Microsoft Office, and standard productivity tools
• Collaborative mindset with a willingness to learn, receive feedback, and continuously improve
• Demonstrates humility, respect, urgency, curiosity, and accountability
• Setting challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner. Has attention for details and focuses on delivering first time right out puts in a timely manner
• Conducts training for the team to ensure right skilling
• Supports the AM by training people on process/domain as part of the growth plan to ensure high E-Sat
• Handles/helps resolve escalations at the process level to ensure high customer satisfaction
• Contributes to process improvement ideation, creates comprehensive documentation, and trains team members on redesigned processes to continuously meet client expectations and internal business objectives.

Requirements Qualifications:

• 3-5 years of experience in Operations, financial services, insurance, or transaction processing experience
• Good Communication skill with neutral accent
• Good Knowledge about MS office tools
• Bachelor’s degree (Non – Technical)
• Rich experience in US Insurance platform Usage
• Hands-on experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
• Critical thinking, Quick Learner, Flexible
• Open to Night Shifts (US Time zone)

Preferred Skillsets:

• Proficiency in excel and typing is must. Minimum 35 WPM
• Good English written & listening skills

The Ideal Qualifications

• Ability to work in a fast-paced high-volume environment without sacrificing quality of work
• High degree of ownership and sense of urgency
• Passion for embracing business improvement opportunities
• Strong verbal & written communication skills
• Strong organizational and time management skills are essential

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!