Housekeeping Manager

The primary role of the Housekeeping Manager is to oversee and manage all aspects of the housekeeping department and to ensure impeccable cleanliness and guest satisfaction.

Duties/Responsibilities:

• Lead, motivate, and supervise the housekeeping team, including room attendants and supervisors.

• Set clear performance expectations, provide feedback, and conduct performance evaluations.

• Coordinate with other departments, such as front office and maintenance, to ensure smooth operations and guest satisfaction.

• Monitor inventory levels of cleaning supplies and equipment and place orders as necessary to maintain adequate stock levels.

• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, orderliness, and adherence to brand standards.

• Address any issues or deficiencies promptly and take corrective action to maintain high standards.

• Implement and maintain quality control measures to continuously improve housekeeping services.

• Respond promptly and professionally to guest requests, complaints, and feedback related to housekeeping services.

• Maintain confidentiality and security of all guest and general hotel information.

Required Skills/Abilities:

• High school diploma or equivalent required.

• Bachelor’s degree in Hospitality Management, Hotel Administration, or related field preferred.

• Minimum 2 - 4 years of supervisory experience in housekeeping at a luxury or Forbes-rated hotel or resort.

• Experience managing large teams and working knowledge of laundry operations, floor care, and cleaning standards.

• Strong organizational and time management skills; must be highly detail-oriented.

• Working knowledge of housekeeping systems, and Microsoft Office.

• Exceptional communication, leadership, and interpersonal skills with a guest-centric mindset.

• Flexibility to work shifts, weekends, and holidays as required.

• Bilingual skills are an asset in team communication.
   

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods of time on your feet, especially during peak hotel hours or events.

• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.