Lead Housekeeper – Senior Living

JOB OVERVIEW

The Lead Housekeeper is responsible for ensuring that housekeeping and laundry functions are performed in order to create a safe, secure, and inviting environment for residents, families and team members. The Lead Housekeeper is a working leader in day to day operations and performs hands on services in cleaning and laundry tasks as well as monitoring and supporting other housekeeping team members.

RESPONSIBILITIES & QUALIFICATIONS

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Housekeeping

• Performs general housekeeping duties in resident suites, public areas and support areas as assigned while meeting or exceeding Sunrise’s quality standards.
• Performs cleaning duties according to schedule in assigned areas such as resident suites, bathrooms, common areas and offices.
• Knocks on resident’s doors always before entering and respect their privacy during the cleaning process.
• Knocks on public restroom doors always before entering and wait for a response before beginning the cleaning process.
• Maintains equipment and supplies needed to perform work in a clean and orderly condition.
• Transports supplies, to include clean and soiled linen, to the appropriate storage and collection areas.
• Collects and removes trash and for maintains trash receptacles and collection areas in a clean, sanitary manner.

Environmental Adaptability

• Understands team members may be exposed to blood and or body fluids with potential exposure to hazardous materials and infectious diseases.
• Understands working in an environment that may have possible exposure to unpleasant odors; possible exposure to chemicals as identified in the SDS manual and continuous exposure to residents who may be ill, confused and having unpleasant days.

Laundry

• Collects, cleans and redistributes the community laundry.
• Sorts, washes and dries linens properly following the approved laundry procedures.
• Folds, counts and stacks linens following approved laundry procedures.
• Inspects linens routinely for wear and tear, identifying worn and torn linens and following the community’s Standard Operating Procedure for damaged linens.
• Maintains the commercial laundry in a clean, orderly and sanitary condition.

Leadership

• Monitors and inspects work performed by other housekeeping team members to ensure that work and services performed meets Sunrise’s performance standards.
• Communicates any problems or issues and proposed solutions to Supervisor.
• Reviews, understand and implements all applicable Sunrise policies and procedures.
• Orders all cleaning products and supplies within budgetary guidelines.
• Assists in training the housekeeping team members to meet department responsibilities and provide on-the-job basic training to new housekeeping team members.

Resident Care

• Assists Care Managers and Department Coordinators with resident care when requested.
• Practices positive resident relations following our Sunrise Shared Values; responds to resident requests and directs resident feedback and requests to immediate supervisor and or Care Manager.
• Reviews, reads, notates and initializes Daily Log to document and learn about pertinent information and any resident’s physical and behavioral changes.

Safety and Risk Management

• Ensures cleaning chemicals are kept stored and locked when not in use.
• Ensures any cords, carts, equipment and other hazards are kept out of the way at all times.
• Partners with community team to ensure community is in compliance with national/provincial regulations...
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures
• Maintains equipment and supplies to avoid waste, damage to areas and equipment and to prevent accidents.
• Complies with all infection control techniques and bio-hazard removal techniques, procedures and policies.
• Participate in all fire and safety drills, in-service meetings and department programs as assigned.

Training, and Contributing to Team Success

• Participates actively as a member of a team and committed to working toward team goals.
• Demonstrates in daily interactions with others, our Team Member Credo.
• Commits to serving our residents and guests through our Principles of Service.
• Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
• Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Performs other duties as assigned.

Core Competencies

• Building Customer Loyalty
• Building Trust
• Communication
• Contributing to Team Success
• Managing Work (includes Time Management)
• Planning and Organizing
• Quality Orientation
• Stress Tolerance
• Technical / Professional Knowledge

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Able to provide housekeeping and laundry services in a resident centered environment, which meet or exceed Sunrise’s quality standards
• Ability to train team members on housekeeping and laundry tasks according to Sunrise standards and policy
• Desire to work with seniors
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• Ability to work semi-independently without direct supervision by following all community procedures and guidelines and having the ability to follow through on assigned tasks, and demonstrate initiative
• Ability to perform tasks with frequent interruptions
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance