Family Worker

Family Worker/HMP Northumberland

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the role
To work as part of a team to provide collaborative support to service users and their families across all stages of recovery, supporting engagement and positive relationships. To provide holistic and structured case coordination and psychosocial interventions to families, carers and service users.

To support families and service users across all stages of custody including transition planning for transfer or release. Working to ensure effective delivery of care within the wider Reconnected to Health service model.

What you'll do

• To lead effective case management for allocated families/carers, including on-going processes such as risk assessments, risk management plans and safeguarding assessments and plans
• To provide a range of support to families utilising a range of methods, including evidenced based psychosocial interventions, group work, community outreach and collaborative working with community agencies.
• To deliver programmes of evidence-based interventions to address specific needs of families including parenting skills, mental health and health and wellbeing.
• To provide information on harm reduction, substance awareness, treatment options and other relevant information to families/carers to promote increased understanding and awareness of addiction and recovery.
• Act as a point of contact for families/carers, planning communication flexibly to meet individual family needs.
• Build professional, positive relationships with families/carers based on trust and respect, modelling effective communication and reliable support.
• Promote the Think Family approach across both Waythrough’s service team and the wider Reconnected to Health Partnership team
• Support families to use universal services effectively, promoting community engagement and sustainable sources of support.

What you'll need to succeed in the role;

• A relevant qualification for the post (i.e. Working with Families Level 3)
• Experience working with Children, Young People and Families
• Good communication skills e.g. active listening, identifying key messages, negotiating, problem solving, ability to challenge appropriately.
• Ability to maintain professional boundaries and resilience whilst supporting families intensively, sometimes in stressful situations
• Ability to work in partnership with a range of professionals and broker their support for families and service users.

To view the full job description please click here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date:

2026-07-29