- Location
- USA – St. Mary Village, United States of America
- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
The Assistant General Manager plays a key leadership role at St. Mary Village, supporting the General Manager in delivering exceptional guest experiences, leading teams, and ensuring smooth day-to-day operations. This hands-on role is ideal for a hospitality professional who thrives in a fast-paced environment and is passionate about team development, operational excellence, and creating memorable experiences.
This is a full-time, seasonal role beginning July 2026. Staff accommodation available.
Roles & Responsibilities
Support the General Manager in overseeing daily operations.
Lead, coach, and develop managers and team members to deliver exceptional guest service.
Foster a positive, engaged, and service-focused team culture.
Collaborate with department leaders to ensure seamless operations and communication.
Resolve guest concerns and support service recovery efforts.
Respond to guest feedback, reviews, and surveys to drive continuous improvement.
Champion a Safety First culture by identifying and reporting safety and maintenance concerns and supporting OH&S processes.
Assist with labor management, departmental budgets, and operational reporting.
Oversee staff accommodations, including room assignments, occupancy, inspections, and conflict resolution.
Support recruitment, onboarding, training, and performance management initiatives.
Lead weekly manager meetings as needed and ensure teams have the tools and resources required for success.
Provide hands-on support across departments and perform other duties as assigned.
Required Skills & Qualifications
1+ years of hotel leadership experience in an Assistant General Manager, Operations Manager, or similar role.
Hospitality, Tourism, Business, or related education preferred; equivalent experience considered.
Experience in seasonal hospitality, resorts, lodges, or concession operations is an asset.
Strong leadership, communication, organizational, and problem-solving skills.
Proven commitment to exceptional guest service and team development.
Experience supporting labor management, budgeting, and operational performance.
Highly organized, detail-oriented, and able to manage multiple priorities.
Committed to safety, quality, and operational excellence.
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
