Medical Office Specialist

Description

Job Title: Medical Office Specialist

Classification: Full Time/ Non- Exempt

Reports to: Clinic Director

Salary: 17.00 - $19.00

Summary: The Front Office Worker serves as the first point of contact for patients in a Community Health Center (CHC). This position plays a vital role in advancing the organization’s mission to provide accessible, high-quality, and culturally competent care to medically underserved populations. The Front Office Worker supports patient access, clinic flow, and revenue integrity while delivering respectful, trauma-informed, and patient-centered service in a fast-paced, high-volume environment.

Responsibilities:

Patient Access & Experience

• Greet patients and visitors in a respectful, welcoming, and nonjudgmental manner
• Serve a diverse patient population, including uninsured, underinsured, Medicaid, Medicare, migrant, homeless, and limited-English-proficiency patients
• Maintain patient confidentiality and comply with HIPAA and organizational privacy standards
• Respond appropriately to patient concerns, barriers, and social needs, escalating when necessary
• Promote a calm, supportive environment, even during high-volume or high-stress situations

Registration, Eligibility & Sliding Fee Scale

• Register new patients and update existing patient demographic information accurately
• Verify insurance eligibility and coverage at each visit
• Explain sliding fee discount program eligibility and payment expectations clearly and respectfully
• Collect co-pays, sliding-fee payments, and outstanding balances per policy

Scheduling & Clinic Flow

• Schedule, reschedule, and cancel appointments according to clinic access standards
• Support same-day, urgent care, and walk-in workflows
• Communicate appointment delays, provider changes, and rescheduling needs to patients
• Coordinate with clinical staff to ensure smooth patient flow and minimize access barriers

Administrative & Operational Support

• Enter and maintain accurate patient information in the Electronic Health Record (EHR)
• Manage incoming phone calls, patient messages, referrals, and documentation
• Scan and upload required documents (IDs, insurance cards, consent forms)
• Follow front office workflows, policies, and HRSA-compliant procedures
• Participate in daily front desk reconciliation and reporting as assigned
• Assist in additional areas of the practice as needed (Call Center, Patient Rooming, Eligibility)

Requirements

Qualifications/Experience:

• 3-5 years’ experience in Medical Office Setting
• Certified Medical Assistant
• Experience with E-clinical Works
• CPT Coding and ICD-10 knowledge
• Ability to Speak Spanish
• Reliable Work Attendance

Time/Physical Requirements

• Monday-Friday, 8:00am-5:00pm/40 hours per week.
• Some evening and weekend activities may require flexing schedule
• Tasks occur in both medical office and clinic setting
• Able to lift 25lbs and perform normal duties associated in a clinic and office setting.