- Location
- Jacksonville, Florida, US
- Type
- Full-time
- Education
- High School
- Source
- BetterTeam
Description
Our DME (Durable Medical Equipment) role is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. DME Specialist will offer product & service solutions, answer basic questions about orders, products, services, and insurance; able to multitask and work well independently and as a team member in a fast-paced environment; provide excellent care and maintaining continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.
Essential Functions:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities.
- This includes but I not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits.
- Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
- Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
- Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
- Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
- Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
- Collect Urine Samples.
- Confidentiality and adheres to all HIPAA guidelines and regulations.
Other Function:
- Performs other logically associated duties that enhance position through Continuous Quality Improvement.
- Serves as a preceptor for new Employees.
- Competent in computer applications pertaining to position.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- Ability to work successfully as part of a team.
- Strong communication skills.
- Strong customer service skills.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- 1+ years’ experience with DME customer Service or customer service environment in the medical or DME industry preferred.
- Must be able to display positive attitudes and behaviors towards patients and all staff members.
- Basic computer knowledge is required.
- Must possess strong organizational skills.
- Must be able to establish and maintain effective working relationship with managers and peers.
- Maintains complete confidentiality at all times.
Skills
ExcelEMRCustomer ServiceHIPAA
