Sales Support & Order Management Specialist

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Position

Title: Sales Support and Order Management Specialist

Location: Bangalore, India (Hybrid)

Specific Working Arrangements/Schedule: Supporting Extended EMEA, India Timezones.

 

The Sales Support and Order Management Specialist serve as the primary point of contact for both internal and external customers. This position is responsible for handling a range of activities including pre-sales quoting and post-sales order booking, ensuring that all fulfillment and compliance processes are followed. The role involves collaborating with various departments such as Sales, Legal, Finance, and Supply Chain to support both direct and channel business opportunities. The Specialist is expected to work independently on complex issues with minimal supervision.

What you will do

• Review, enter, and book purchase orders to the Riverbed online order portal and Oracle ERP, ensuring completeness and accuracy.
• Process sales orders promptly to meet the needs of both internal and external customers.
• Ensure all orders comply with established Company policies and SOX procedures.
• Generate, configure, and deliver accurate sales quotes to the sales team.
• Coordinate non-standard discount requests through the Deals Desk using Salesforce CRM.
• Facilitate the submission of product evaluation orders as required.
• Act as a liaison between sales and manufacturing to coordinate shipment schedules and deliveries.
• Provide timely updates on order status and tracking information to stakeholders.
• Manage and resolve queries from both internal and external parties regarding quote and order status or processes.
• Monitor sales practices and escalate any potential compliance issues for investigation.
• Address and resolve backlog issues, including order hold releases, product configuration challenges, item number discrepancies, and missing purchase order requirements.
• Facilitate RMA submissions according to company policy and follow up with partners until completion.
• Develop a thorough understanding of the sales Operations structure, Sales Team structure, and any special requirements for the region.
• Be prepared to work extended hours during peak periods such as month-end or quarter-end as workload dictates.

 

What makes you an ideal candidate

• Bachelor’s degree preferred, or relevant job experience supporting a fast-paced sales operations environment.
• Preferred experience in Sales Support, Order Management, or related sales administration roles.
• Familiarity with Oracle ERP and Salesforce.com CRM, or similar tools, is highly desirable.
• Demonstrated ability to provide exceptional, high-end customer service.
• Excellent communication skills with customers, partners, and colleagues at all organizational levels.
• Self-motivated, quick to learn, detail-oriented, and a conscientious team player.
• Outstanding follow-through, time management, and planning skills to drive results.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
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What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.  

 

Benefits & Perks vary by Country. 

About Riverbed

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

 

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

 

Check us out on:www.riverbed.com@LifeAtRiverbed

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