Emergency Communication Officer

Do you have a powerful desire to make a difference in your community and the lives of others? Do you enjoy a fast-paced, dynamic environment?

Bonnyville Regional Fire Authority (BRFA) is seeking a Full-Time, permanent, Emergency Communication Officer. BRFA offers a supportive, respectful, and enjoyable workplace that drives personal and professional growth.

Core Duties and Responsibilities:

1. Emergency Call Handling

• Receive, evaluate, and prioritize emergency and non-emergency calls for service.
• Obtain critical information from callers to determine the nature, location, and urgency of the incident.
• Provide pre-arrival instructions as required, including safety advice in line with protocols.

2. Dispatching Emergency Services

• Dispatch appropriate fire, community peace officers and other emergency units using radio, computer-aided dispatch (CAD), and other technologies.
• Coordinate and monitor response units, updating responding personnel with relevant, real-time information.
• Maintain contact with field units to ensure responder safety and support operational effectiveness.

3. Information and Data Management

• Accurately document all communications and actions taken in the CAD system and associated records.
• Access, input, and retrieve data from multiple databases, including RMS (Records Management System), GIS, and other public safety information systems.
• Maintain situational awareness across multiple jurisdictions and update incident status as needed.

4. Public Safety Support

• Liaise with emergency service agencies, utilities, transportation, hospitals, and other stakeholders during incidents.

Core Skills:

• Clear verbal and professional written communication; ability to actively listen to distressed callers.

• Critical thinking to assess situations and prioritize urgent resources under evolving conditions.

• Ability to efficiently operate software, multiline phone systems, emergency radios, and GIS/mapping tools.

• Ability to remain calm, compassionate, and controlled during intense situations.

• Strong attention to detail while managing simultaneous conversations, data entry, and workflows.

• Team player who adapts quickly to changing protocols, technology, and operational demands.

• Ability to follow operational dispatch algorithms and strict privacy regulations.

Requirements:

• Grade 12 diploma or equivalent.
• Ability to provide Criminal Record Check.

• 12-hour, day and night shifts

Wages:

• Range from $29.27 - 38.47.

Interested applicants are invited to submit their résumé and cover letter to: [email protected]. *Please note that only those selected for an interview will be contacted.