Social Service Director

 

Mission – Texas Muslim Women’s Foundation empowers, promotes, and supports all women and their families – A mission that ultimately creates stronger communities

Position Summary:

Directs Social services related programs provided through the Texas Muslim Women’s Foundation, this includes oversite of the confidential Shelters and community-based domestic violence programming. Provides leadership, supervision and training to the staff and volunteers assigned to domestic violence services. Oversees the planning, implementation and evaluation of domestic violence programs at TMWF. Expands and strengthens a positive community image and develops staff and volunteers in a manner that reflects the vision, mission and goals of the Texas Muslim Women’s Foundation Inc. This position is responsible for the sustainability, growth, and overall supervision and program implementation for the Social Services program.

Duties and Responsibilities:

These are core functions of the job that, if removed, the job would simply not exist. Competent performance of all essential tasks is critical to the continued employment of the employee in this position.

Management and Supervision

∙ Provides direct supervision to assigned staff. In coordination with executive management, includes responsibility for recruitment, hiring, evaluation and termination of direct reports. Assists with succession planning for key positions. Responsible for overall supervision of program staff and volunteers.

∙ Assures that programs are properly staffed and directs staff daily activities. ∙ Develops and implements processes, procedures, and best practices that promote consistent expectations for performance among staff.

∙ Responsible for the successful operation of a 24-hour hotline and staffing.

∙ Carries out supervisory responsibilities in accordance with the organization's policies and with all applicable laws and regulations.

∙ Provides support and training to assigned staff. This includes, but is not limited to, orientation to services, service delivery procedures, managing records, crisis intervention, and problem resolution. In coordination with executive management, designs and implements professional development activities for program staff and provides oversight of staff and volunteer training and development opportunities.

∙ Provides all other aspects of staff support/supervision as needed. Program Planning and Implementation

∙ In collaboration with the executive management team, funding sources, and other affiliated agency staff, responsible for the development and coordination of domestic violence services. Continually seeks ways to improve or enhance services.

∙ Provides leadership to program staff in developing and maintaining a planning process with long and/or short range objectives that define the needs of clients and addresses these through programming, grant deliverables, and advocacy.

∙ Responsible for ensuring that services are provided in a manner that meets the support needs of each individual and simultaneously addresses safety and emergency procedures. This includes implementing procedures to handle crisis intervention.

∙ In coordination with executive management, develops annual departmental goals in keeping with agency strategic goals and customer feedback. ∙ Provides oversight of all program records including client records, statistical data and other program-related documents to ensure an above average audit by any and all auditing agencies.

∙ Coordinates all other aspects of service delivery as needed.

Community Outreach

∙ Works effectively as part of the management team to accomplish the mission of the organization. This includes developing and maintaining positive relations with other TMWF programs, government agencies, human service providers, law enforcement, and other entities that provide services which overlap with programs provided by Texas Muslim Women’s Foundation. ∙ Acts as a liaison and provides leadership in the community regarding a coordinated community response to domestic violence.

Financial Management

∙ In collaboration with the Chief Executive Officer and the Finance Director, participates in the development and monitoring of the fiscal aspects of the domestic violence programs.

∙ Identifies and supports the development of grant resource funding ∙ Maintains contact with funding sources

∙ Manages fiscal performance of the Domestic Violence Services program and responsible for overall fiscal monitoring and budget development.

A*dministration *

∙ Facilitates regular meetings with program staff to share and gather information.

∙ Oversees the administrative functions of the domestic violence programs ensuring compliance with all applicable local, state, and federal standards and regulations.

∙ Develops systems and methods for handling specific responsibilities of the position.

Other Duties

∙ Performs other duties as requested

Personality traits

The consistent display of these traits is essential to continued employment:

∙ Professionalism: Treats others with respect. Accepts feedback without defensiveness. Understands needs of the organization might outweigh personal feelings and still provides diligent and careful work product.

∙ Good Judgment: Considers impact of personal and professional choices. Consistently makes decisions in keeping with organizational values, supervisor’s direction and common sense.

∙ Problem Solving: Able to handle common problems without supervisor intervention while knowing when supervisor participation is warranted. Able to foresee when actions might have consequences to others and communicates appropriately before implementing changes.

∙ Organizational Culture: A commitment to the agency’s mission of TMWF. Familiarity or experience with issues that impact the lives of people supported by TMWF. Sensitive to issues of confidentiality and diversity

A*bility to: *

∙ Learn and understand the dynamics of the cycle of domestic violence and prevention strategies.

∙ Maintain orderly work environment and perform tasks in a prescribed and safe manner. Maintain and improve professional skills and knowledge. Establish and maintain cooperative working relationships with agencies and individuals contacted during performance of job duties. Be flexible and receptive to suggestions, input and change. Operate modern office equipment, including computer, phone, fax, copier, etc. Understand and carry out both oral and written instructions in an independent manner. Communicate effectively and tactfully in both oral and written forms.

∙ Administer basic first aid and CPR

Qualification:

∙ Five (5) years’ experience in a human service setting

∙ Two (2) years’ experience supervising multiple staff

∙ Two (2) years’ experience working in the domestic violence field. ∙ Bachelor’s degree in social work or related field preferred

∙ Valid TX driver’s license and current auto insurance

∙ Proficiency in another language other than English, that is locally significant is a plus.

∙ Knowledge of human resource laws in regard to hiring, evaluation, discipline and supervision of employees.

∙ Experience with Windows operating system, Microsoft Office and database reporting.

Physical Requirements

∙ Candidate must be able to lift up to 50 pounds

∙ Movement within office environment

∙ Ability to write by hand and use keyboard to perform general office functions • Ability to communicate by speech and hearing continuously

∙ Visual acuity (close, distant, peripheral vision and the ability to adjust focus and view accurate color perception) needed for detail work, and computer use ∙ Ability to sit for extended periods of time

TMWF offers a generous benefits package including paid holiday, PTO, retirement plan as well as medical, dental and vision insurance

The above statements are intended to describe the general nature and minimum level of work being performed. The employee will be required to perform any other job related duties as required by the job objectives, and mission and philosophy of Texas Muslim Women’s Foundation, Inc.,

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

To empower, promote, and support women and families through Education, Outreach, Philanthropy, and Social Services. TMWF Values of integrity, compassion, respect, ethical conduct, empathy, teamwork, accountability, will be observed and abided by throughout the organization.