Sr. Incident Response Engineer (Remote)

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: As a Senior Incident Response Engineer, you will work with a team of highly capable engineers with various degrees of experience in a newly formed IR practice. The team lives the mantra of “We don’t make insecure impossible, we make secure irresistible” as they manage IR duties and engineering in a remote first, cloud native company.   

 

This individual will participate or lead complex security due diligence efforts and plan security integration. The role requires partnering with business stakeholders to identify and implement actionable plans to achieve remediation of security threats and diving deep into tactical security aspects of our services.  Successful Sr. Incident Response Engineers at Frontdoor are self-starters, able to work autonomously, natural problem solvers, collaborative, and not fazed by adversity or ambiguity. In addition, you should have strong problem-solving skills, excellent communication skills, and a deep technical understanding of modern cloud security architectures. 

 

To excel in this role, you should have: 

• At least 8 years in security with 3 of those in incident response.
• Experience running incidents from a security responder point of view.
• An eagerness to partner with other teams and an understanding that security means the proper application of friction, not just speed bumps and blockers.
• Excellent mentoring and teaching skills and an overall eagerness to help guide more jr engineers into more senior roles.
• You should be a cooler in tense situations regarding incidents, level of risk acceptance, and how to manage work during these situations in order to provide
• investigatory support to the organization.
• Experience using a logging platform like LogScale, ELK or Splunk
• Experience with cloud security in AWS, GCP, Azure or Oracle Cloud.
• Deep experience in EDR or XDR and tools like Crowdstrike, CarbonBlack, SentinleOne etc
• Experience with container security, meaning you have created, understand the process and know what to do, where to look, how processes inside a container are viewed from the OS/Host level.
• Experience with Palo Alto, CyberArk, etc.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor’s degree in Engineering, Computer Science, Statistics, or similar field preferred 

Minimum Experience required (number of years necessary to perform role): 8 years in the security field with 3 of those years in Incident Response

 

Required Skills:  

• Experience in Information Security, Cybersecurity, Identity and Access Management (IAM), and Information Technology to include accountability for complex tasks and projects. 

• Hands-on experience securing cloud applications and infrastructure (AWS, GCP, Azure) 

• Solid understanding of security vulnerabilities, attacker exploit techniques, and methods for remediation 

• Experience with Docker and Kubernetes

• Experience implementing and leveraging logging and monitoring solutions; Logscale, Splunk, PagerDuty  

• Git and GitLab or GitHub 
• Programming or Scripting experience using Python, Bash or Shell 

  

Other/State Specific

This role pays between $125k to $160k, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.