- Location
- High Point, NC
- Workplace
- Onsite
- Department
- Customer Service
- Experience
- 3+ years
- Source
- Paylocity
Description
Description
General Summary
We are seeking a highly motivated, detail-oriented Customer Service & Sales Support Representative to support our dealer partners throughout the sales and order process. This role serves as a key point of contact for customers, providing responsive support with product questions, quotations, order processing, project requirements, and order status.
The ideal candidate is proactive, organized, and customer-focused, with excellent communication skills and a strong commitment to accuracy, follow-through, and providing an exceptional customer experience.
This is a full-time (hourly), on-site position, five days per week. Consistent and punctual attendance is required.
Responsibilities
- Serve as a primary point of contact for dealers, responding to customer inquiries by email and phone in a timely and professional manner.
- Provide pre-sale support related to products, pricing, specifications, lead times, and order requirements.
- Prepare product quotations and supporting documentation.
- Review purchase orders, specifications, drawings, finishes, and project information for accuracy and completeness.
- Provide order acknowledgments, status updates, and other important project information.
- Coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to support accurate and timely order processing.
- Proactively identify and resolve customer concerns, maintaining ownership through resolution.
- Build positive relationships with dealer partners and internal teams through responsive, accurate, and professional communication.
- All other duties as assigned
Requirements
Education, Experience, Skills and Abilities for Consideration as a Candidate
- 3+ years of experience in Customer Service, Sales Support, Order Management, Project Coordination, or a related field preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple projects, orders, and priorities in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Proficiency with Microsoft Office and experience with ERP, CRM, or order-processing systems preferred.
- Contract furniture, commercial furniture, or made-to-order manufacturing experience is a plus.
- College degree or equivalent combination of education and relevant experience.
Benefits:
- 401(k)
- Profit Sharing
- Weekly Pay
- Excellent health insurance
- Dental and vision plans
- Life insurance
- Short-term and Long-term disability
- Referral program
- Paid holidays
Davis Furniture Industries is a leading, design-driven contract furniture manufacturer, family-owned for over 75 years. Davis Furniture offers competitive pay and benefits in an excellent, drug-free working environment, and is an EEO/AA Employer.
