Associate Senior Claim Counsel

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim, Legal

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$126,500.00 - $208,700.00

2

Travelers Insurance is seeking a highly skilled and knowledgeable Associate Sr Claim Counsel to join our Bond & Specialty Insurance team. Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance, and surety bonds to or on behalf of businesses and/or nonprofits of all sizes. The BSI Claim Counsel team conducts thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. As an Associate Sr Claim Counsel, you will effectively manage all assigned BSI claims, typically of moderate severity and complexity with minimal guidance from management. You will manage outside counsel relationships, negotiate settlements, and ensure stakeholders are supported throughout the claims process. In addition to comprehensive claim and risk management, you also will provide legal advice and/or insight to our underwriting colleagues and non-attorney claim colleagues and contribute to BSI claim strategic initiatives.

What Will You Do?

• Analyze, investigate, and resolve Bond & Specialty claims of moderate severity and complexity with minimal supervision, following operational policies.
• Retain, monitor, and manage outside counsel (and other vendors as applicable) by actively utilizing incident response and/or litigation management plans and budgets, and negotiate settlements when appropriate to ensure effective legal and/or claim outcomes involving litigation matters of moderate severity and complexity.
• Prepare management reports on loss development, financial exposure, and resolution strategies with minimal guidance from management.
• Develop and coordinate recovery efforts with the Recovery Management Unit to optimize loss mitigation opportunities, as needed.
• Attend mediations, settlement conferences, trials, depositions to support claim resolution, and may attend other internal/external business meetings.
• With minimal oversight, provide a variety of legal and business support to underwriting colleagues which varies by business unit and may include negotiating indemnity documentation, drafting product forms and endorsements, reviewing contracts and bond forms, all involving matters of moderate complexity, and supporting marketing and/or risk management efforts through broker visits and seminars.
• Monitor industry trends and market dynamics, and proactively communicate key insights and strategic initiatives to relevant stakeholders.
• May provide coaching, mentoring, and strategic guidance to predominantly entry level claim professionals within business unit.
• Ensure stakeholders/customers feel ‘secure, respected, and cared for’ throughout the duration of the claims process.
• Ensure compliance with BSI Claims processes, procedures, and best practices.
• Maintain thorough documentation of claim activities, decisions, and communications, adhering to record-keeping standards and confidentiality protocols.
• To perform the essential functions of this job, acquisition and maintenance of Insurance Adjuster License(s) is required to comply with state and Travelers’ requirements. Generally, license(s) must be obtained within three months of starting the job and must obtain ongoing continuing education credits as mandated. Additionally, the maintenance of an active legal license in the state of your principal office location and remaining current with all Continuing Legal Education (CLE) is required to perform this role.
• Prepare timely and thorough coverage evaluations and correspondence to Insureds.
• Maintain and note claim files pursuant to company best practices.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Six or more years of relevant legal or claim handling work experience.
• Strong ability to effectively work through conflict and resolve issues with a professional demeanor.
• Strong ability to make sound decisions and negotiate terms and conditions within designated authority limit.
• Strong verbal and written communication skills with the ability to clearly articulate coverage determinations.
• Strong time management skills with the ability to proactively manage multiple priorities with an attention to detail, data and analytics.
• Ability to build and maintain effective and collaborative relationships with colleagues, customers and business partners.

What is a Must Have?

• Bachelor’s Degree.
• Juris Doctor Degree.
• Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working.
• Three years of relevant legal experience
• Valid driver’s license or access to alternative means of transportation to travel to mediations, conferences, field offices, trials, and/or depositions.