Library Aide - Bilingual

Under general direction of the Library Director, performs customer service, clerical and other library work as required. Library Aides will also develop and implement ways to engage a target audience (children, teens, adults, Spanish, etc.) as directed by the Library Director. CUSTOMER SERVICE:

• Assists patrons in applying for library membership. Processes membership applications and issues library cards.
• Performs customer service both in person and via telephone in a friendly and professional manner.
• Assists patrons with read-reference questions and reader advisory, bibliographic instruction and database searching.
• Assists patrons with mechanical operations of library equipment.
• Answers directional questions and refers patrons to appropriate personnel.
• Communicate library policies and procedures effectively.
• Drive library vehicle to enable all community members access to library resources.

CLERICAL SUPPORT:

• Performs circulation desk procedures, such as checking in and checking out materials, registering patrons and collecting fines.
• Check in deliveries of interlibrary loan materials.
• Processes, withdraws, repairs, or reconditions library materials.
• Shelves library materials.
• Assists with library programs and displays.
• Assists with the design of promotional materials related to library programming.
• Performs other related work as required.

ENGAGEMENT:

• Develop and implement engagement opportunities for assigned target audience.
• Create and distribute promotional material and advertisements.
• Connect and partner with community and other City organizations and businesses. 

This list is illustrative only and not intended to specify every duty and job responsibility.

• High School Diploma or GED, 
• One year experience in public library work, or any equivalent combination of experience and training which demonstrates the knowledge, skills and abilities to perform the duties described below. 
• Customer service and cash handling experience preferred.
• Knowledge of computers and common software operation.
• Must pass a background check and be bondable.
• Must have a valid driver’s license 
• Bilingual and Biliterate (English/Spanish) Required

Ability To
Provide customer service to a wide variety of personality types in a friendly and professional manner. 

• Comprehend and follow instructions; verbally and in written form.
• Read; ability to effectively read and understand information contained in memoranda, reports and bulletins, etc.
• Communicate; ability to effectively communicate ideas and information both in written and oral form.
• Create promotional materials and advertisements.
• Operate basic office equipment.
• Drive library vehicle. 

Tools and Equipment
Use of computer, multi-line phone, fax, copier and other basic office equipment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Job requirements may include, but are not limited to the following:
Frequent – standing, walking, driving, lifting and carrying up to 50 lbs., pushing and pulling up to 20 lbs., bending twisting, crouching, kneeling, climbing ladders, reaching forward, reaching above shoulder, using arms, wrists, and hands. 
Occasional – Sitting, pushing and pulling up to 50 lbs., crawling, climbing stairs, and squeezing. 
Rarely – Living or caring up to 75 lbs., pushing and pulling up to 100 lbs., and operating foot controls. 
The position requires mobility. Duties involve moving materials on a regular basis, manual dexterity and coordination are required more than 50% of the work period while operating equipment such as a computer keyboard, telephone, fax, calculator, and other similar office machines. 

Work Environment
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Usual office working environment. This role routinely uses standard office equipment such as computers, phones, adding machines, copy machines, filing cabinets and fax machines.   The noise level in the work environment is typical of most open office environments.  Occasional overtime is required with occasional work on nights and weekends.