Business Office Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work!  Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Business Office Coordinator coordinates financial activities of the life plan community to ensure that proper financial procedures are maintained at all times in accordance with company standards and federal, state, and local standards, guidelines, and regulations, and may have oversight of the business office operations to control money transactions, order supplies, maintain business equipment, and possibly lead receptionist’s work.

Essential Activities and Tasks 

Financial Management - 35%

• Manages accounts receivable by processing residents billings, statements, census, deposits, collections and insurance verification.

• Monitors and maintains the aging of accounts.

• Manages petty cash fund.

• Oversees or completes the preparation, management, and processing of the accounts payable for the community.

Customer Relations - 30%

• Communicates with residents, patients, family members, and responsible parties concerning billing statements.

• Responds to questions and concerns in a timely manner in order to resolve outstanding issues.

• Assist residents, patients, and employees with accounting procedure questions.

Quality and Compliance Management - 20%

• Processes daily census changes and enters ancillary charges.

• Maintains proper payer sources for billing in electronic medical record (EMR) system.

Operations Management - 15%

• Maintains business machines and supplies.

• Handles mail for the campus, including opening and stamping invoices and logging them.

All other duties as assigned.

Additional Essential Activities and Tasks 

If applicable.

People Management and Development

• Manages the receptionist staff at designated communities.

• Staffs and schedules receptionists accordingly to meet the necessary requirements for the department and location.

• Fosters a positive work environment that attracts, retains, and motivates employees.

• Interviews, selects, and orients new direct reports.

• Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.

• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.

• Monitors accountability with organization requirements prescribed by the Employee Handbook.  Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.

• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.

• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.

• Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

Qualifications

Education

• High school diploma or equivalent required.

• Associate degree in accounting or equivalent bookkeeping experience preferred. 

Experience

• Two years experience in an administrative/clerical position required.

• Experience in general accounting practices preferred.

• Knowledge of office machines, equipment, and procedures required.

• Must be able to type a minimum of 60 words per minute.

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

•  Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day

• Standing - Up to 4 hours/day

• Walking - Up to 4 hours/day

• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 25 pounds

• Driving - Up to 1 hour/day

• Work weekends, evenings, and holidays - Required as scheduled

• Subject to residents/patients with various disease processes - Occasional

• Risk Category for Exposure to Bloodborne Diseases - III