Support Engineer

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.


If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: Support Engineer 

Experience Level: 1- 3 Years

Work location: Trivandrum
 

Role & Responsibilities:

Key Responsibilities:

• Provide expert technical support for cloud infrastructure (VMs, storage, networking, GKE) and applications, troubleshooting and resolving complex isues.
• Analyze logs and metrics to diagnose performance bottlenecks, security vunerabilities, and application failures.
• Design, develop, and implement automation scripts and internal tools (Python/Go) to streamline operations, incident response, and infrastructure management.
• Contribute directly to application codebase improvements (e.g., FastAPI, observability, reliability, performance).
• Enhance monitoring, alerting, and self-healing capabilities for cloud infrastructure and applications.
• Participate in on-call rotations, performing root cause analysis and implementing code-based preventative measures.
• Collaborate with development teams to ensure operational excellence, scalability, and reliability in new features.
• Drive continuous improvement through proactive monitoring, performance optimization, cost management, and Infrastructure as Code (Terraform).
• Document technical tasks, procedures, and developed solutions for knowledge transfer and consistent operation.

Technical skills:

Cloud & Infrastructure:

• Strong experience deploying, maintaining, and troubleshooting GCP services (Compute Engine, GKE, Cloud SQL, Cloud Monitoring, etc.).
• Proficiency in Linux administration and scripting (Bash, Python) for automation and system management.
• Understanding of service-oriented architecture and cloud design patterns.

Backend Development & Reliability:

• Hands-on experience with Python (FastAPI) for API development, debugging, and performance optimization.
• Familiarity with SQL/NoSQL databases and message queues (Pub/Sub, Kafka) for data investigation and building resilient systems.
• Expertise in analyzing logs and metrics (Cloud Logging, Cloud Monitoring) to diagnose issues and implementing observability features within application code.

Frontend Development & Support:

• Experience with TypeScript/Angular (and/or Flutter) for frontend development, debugging, and troubleshooting UI/API integration issues.
• Ability to diagnose and propose code-based solutions for common frontend problems.

DevOps & Automation:

• Proficiency in designing, implementing, and troubleshooting CI/CD pipelines (ADO CI/CD, Cloud Build).
• Strong experience with Infrastructure as Code (Terraform) for managing cloud resources.
• Proven ability to develop automation scripts and tools to improve operational efficiency and reliability.

General Engineering & Support:

• Excellent problem-solving and communication skills, able to articulate complex technical issues and solutions.
• Ability to work under pressure, resolve critical incidents, and drive long-term improvements through code.
• Strong documentation skills (runbooks, incident reports, technical designs).
• Proactive approach to identifying issues and implementing preventative measures via code/automation.