Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

• Additional Job Description

  Patient Service Representative

  Mercy Women's Health OB-GYN New Ballas Clinic Towers 621 S. New Ballas Road Suite 1017B

  Full-Time - M-F 7:30am - 5pm

  Overview

  At Mercy, we believe in providing exceptional care and a compassionate experience for every patient. As a Patient Service Representative (PSR), you will serve as the first point of contact for patients and visitors, helping create a welcoming, professional, and positive experience from arrival through departure.

  This role is responsible for managing front desk operations, supporting patient scheduling and registration, handling patient inquiries, maintaining accurate electronic health records, and assisting with daily administrative workflows in a fast-paced OB-GYN practice.

  What You'll Do

  • Greet patients and visitors in a friendly, professional, and compassionate manner.

  • Verify patient demographics, insurance information, and identity during the check-in process.

  • Perform appointment scheduling, rescheduling, check-in, and check-out activities.

  • Answer incoming phone calls and direct inquiries appropriately.

  • Create and maintain accurate patient records in Epic and other electronic health record systems.

  • Process referrals, manage assigned work queues, and ensure timely follow-up on patient needs.

  • Perform clerical duties including scanning, faxing, copying, mail processing, and document management.

  • Collect patient payments and accurately balance and reconcile a cash drawer daily.

  • Utilize and maintain front office equipment, including computers, scanners, copiers, fax machines, and credit card processing devices.

  • Support clinic workflow initiatives and Epic system updates.

  • Maintain a clean, organized, and safe reception and waiting area.

  • Follow all HIPAA, confidentiality, infection prevention, and safety policies.

  • Participate in team meetings, complete required training, and contribute to continuous improvement efforts.

  • Collaborate effectively with providers, clinical staff, and team members to support patient care.

  Qualifications

  Required Education

  • High School Diploma or equivalent.

  Required Skills & Experience

  • Strong verbal and written communication skills.

  • Excellent customer service and patient-focused communication abilities.

  • Basic computer proficiency, including data entry and word processing.

  • Strong attention to detail and commitment to accuracy.

  • Ability to manage multiple priorities in a fast-paced healthcare environment.

  • Ability to maintain confidentiality and protect sensitive patient information.

  • Professional, adaptable, and calm under pressure.

  • Willingness to complete Clinic Core Front Desk Training after hire.

  Preferred Qualifications

  • Previous healthcare, medical office, or patient registration experience.

  • Experience working with Epic or other electronic health record (EHR) systems.

  • Familiarity with insurance verification, referrals, and front-end collections.

  Physical Requirements

  • Ability to occasionally lift, push, pull, and/or move up to 50 pounds.

  • Ability to stand and walk throughout the workday.

  • Ability to bend, kneel, squat, twist, reach, and perform repetitive hand movements as needed.

  Why Mercy?

  Join a team that is committed to delivering exceptional patient care while supporting your personal and professional growth. At Mercy, you'll have the opportunity to make a meaningful impact every day while working in a collaborative and patient-centered environment.

  Apply today and become part of Mercy Women's Health, where compassionate care begins with you.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.