- Location
- Lisbon
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- CareersPage
Description
Start Date: October 8th
Work Schedule: Monday to Friday | Rotational shifts (07:30 – 20:00) | Weekends Off
About the Opportunity
We are seeking a customer-centric, fluent Italian speaker to join a leading global insurance organization. In this role, you will serve as the primary liaison for Italian-speaking policyholders and registered insurance brokers, delivering top-tier consultation, support, and administrative accuracy.
Core Responsibilities
- Act as the dedicated point of contact for Italian-speaking customers via telephone and email.
- Provide accurate explanations regarding insurance policies, coverage scopes, claims, and cancellations.
- Support insurance brokers with administrative inquiries, policy validations, and amendments.
- Handle sensitive customer inquiries with tact, professionalism, and prompt resolution.
- Maintain comprehensive records in internal CRM databases in compliance with data privacy and quality benchmarks.
Compensation & Benefits
- Monthly Base: €1,000 gross
- Monthly Performance Incentive: Up to €100
- Daily Meal Allowance: €7.63 net per worked day
- Fixed Schedule: Monday–Friday routine with standard weekend rest
- Comprehensive onboarding and continuous professional development within a multinational enterprise.
Candidate Profile
- Fluency: Italian (C1/C2 level) and English (working proficiency).
- Background: Proven experience in customer service, helpdesk, or front-office roles (insurance sector experience highly regarded).
- Communication: Exceptional phone etiquette and structured email correspondence.
- Competencies: Strong problem-solving mindset, emotional intelligence, and multitasking ability in a structured environment.
How to Apply
Advance your career with an industry-leading organization. Submit your application and CV to be scheduled for an introductory interview!
Skills
ComplianceCustomer Service