Bilingual Contact Center Representative

Bilingual Contact Center Representative (Part-Time)

Join the Most Loved Credit Union

Cyprus Credit Union is seeking a Part-Time Bilingual Contact Center Representative to join our team. Are you passionate about customer service and committed to building meaningful relationships? Do you enjoy helping people while identifying solutions that improve their financial well-being? Are you looking to join a respected financial institution that offers opportunities for growth, development, and advancement? If so, we'd love to hear from you.

The future of Cyprus Credit Union is only as bright as our team. We employ a group of dedicated professionals who are committed to service excellence and living the values that make credit unions unique. To attract and retain top talent, we offer competitive compensation, comprehensive benefits, career development opportunities, and a culture that values collaboration, community involvement, and professional growth.

Employees enjoy health, dental, vision, and life insurance plans, a 401(k) and retirement savings plan, 12 paid holidays, a paid day off for their birthday, PTO beginning on day one, additional paid volunteer time off, tuition reimbursement opportunities, and ongoing training and career pathing programs.

Thanks to our "Most Loved" culture, Cyprus Credit Union has been recognized as one of the Best Credit Unions to Work For every year since 2020.

At Cyprus, we believe our success comes from helping our members succeed. Through ongoing training, coaching, and career pathing opportunities, we invest in our employees and provide the tools needed to build rewarding careers. If you're looking for a workplace where you can make a difference, strengthen member relationships, and grow professionally, we encourage you to apply.

A Day in the Life

As a Bilingual Contact Center Representative, you serve as a trusted financial resource for our members by providing exceptional service in both English and Spanish. Through inbound and outbound member interactions, you assist with account inquiries, fund transfers, loan payments, card disputes, online banking support, and a variety of other financial needs.

More than simply answering questions, you focus on building relationships and creating positive member experiences. By actively listening and asking thoughtful questions, you uncover member needs and recommend products and services that can help them achieve their financial goals. Whether helping a member save money, improve convenience, or find the right lending solution, you take a consultative approach that strengthens relationships and deepens member loyalty.

You thrive in a fast-paced environment while maintaining a high level of professionalism, accuracy, and care. You confidently handle difficult situations with patience and empathy, resolve concerns efficiently, and make appropriate referrals when specialized assistance is needed. You take pride in delivering personalized service that reflects Cyprus Credit Union's commitment to being the Most Loved Credit Union.

Success in this role requires a combination of service excellence, relationship-building skills, and a sales mindset. You enjoy connecting with people, identifying opportunities to meet their needs, and contributing to both member satisfaction and team success.

Qualifications

A high school diploma or equivalent is required. Candidates must be bilingual in English and Spanish and have previous customer service experience. Prior contact center, call center, credit union, banking, or financial institution experience is strongly preferred.

Successful candidates will possess strong communication and phone skills, experience building relationships with customers or members, and the ability to identify opportunities to recommend products and services that meet member needs. Candidates should be comfortable working toward sales and referral goals while maintaining a service-first approach.

Additional qualifications include proficiency with computers and data entry, strong problem-solving abilities, excellent phone etiquette, basic math skills, attention to detail, and the ability to navigate multiple systems while providing outstanding service.

The ideal candidate is professional, dependable, organized, and genuinely enjoys helping others. They are comfortable working in a fast-paced environment, building rapport with members over the phone, and delivering personalized solutions that strengthen member relationships.

Schedule

This part-time position is scheduled Monday through Friday from 2:30 PM. to 7:00 PM, with every other Saturday from 9:00 a.m. to 3:00 p.m.

Location

This position can work at either the Magna location or FLSmidth in Midvale.

Ready to Join Our Team?

If you feel you would be a great fit for this position, please complete our quick, mobile-friendly application. We look forward to learning more about you and helping you start your future with Cyprus Credit Union.