- Salary
- $45k – $52k/yr
- Location
- Winchester, VA, VA, US
- Type
- Full-time
- Department
- Marketing
- Education
- High School
- Source
- GovernmentJobs
Description
At Frederick County Public Safety Communications, you’ll work in a fast-paced, modern facility that leverages cutting-edge technology to provide critical support to the public 24/7/365 in a growing region.
In addition to a competitive salary, we offer a comprehensive benefits package that includes full health and dental coverage, paid life insurance, participation in the Virginia Retirement System, and generous paid time off. We also offer on-call pay, various differentials, and a Career Development Program.
- Receive, evaluate, and prioritize emergency and non-emergency calls for service, gathering critical information to determine the appropriate public safety response.
- Dispatch and coordinate law enforcement, fire, emergency medical, and other public safety resources using 9-1-1, radio, CAD, and other communications systems.
- Provide approved pre-arrival instructions to callers and maintain communication until responders arrive or the incident is resolved.
- Monitor radio traffic, responder status, and incident activity to support effective coordination and responder safety.
- Operate CAD, 9-1-1, radio, mapping, recording, and other emergency communications systems.
- Enter, access, and disseminate criminal justice information through VCIN, NCIC, and other authorized databases in accordance with applicable requirements.
- Maintain accurate incident documentation and develop knowledge of Frederick County geography, roadways, addresses, and response areas.
- Exercise sound judgment and remain calm and professional while managing multiple incidents, changing priorities, and high-stress situations.
- Maintain the confidentiality of sensitive information and provide professional service to callers, responders, partner agencies, and the public.
- Maintain regular attendance and flexibility to work 12-hour shifts, including nights, weekends, holidays, and overtime as needed.
- Must possess a high school diploma or GED.
- A valid driver's license with an acceptable driving record is required.
- Previous experience in emergency communications, public safety, customer service, call center operations, dispatching, or another role requiring multitasking, data entry, and public interaction is preferred but not required.
The successful candidate must be able to pass all required pre-employment background investigations, including:
- Criminal history checks
- Fingerprint-based records checks
- Maintain eligibility for access to the Virginia Criminal Information Network (VCIN) in accordance with applicable state and federal requirements.
- Virginia Criminal Information Network (VCIN) Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- International Academies of Emergency Dispatch (IAED) Emergency Medical Dispatcher (EMD) Certification
- IAED Emergency Fire Dispatcher (EFD) Certification
- Virginia Department of Criminal Justice Services (DCJS) Basic Telecommunicator Certification
- Federal Emergency Management Agency (FEMA) National Incident Management System (NIMS) IS-100 Certification
- FEMA NIMS IS-200 Certification
- FEMA NIMS IS-700 Certification
- FEMA NIMS IS-800 Certification
Environmental Conditions: Work is performed in a 24/7 Emergency Communications Center providing continuous emergency communications services. Regular and reliable attendance is essential. Employees must be available to work rotating 12-hour day or night shifts, weekends, holidays, mandatory overtime, emergency call-back assignments, and schedule changes based on operational needs. Employees may be required to work extended shifts, including up to 16 hours during emergencies. The position requires sustained concentration, rapid decision-making, and the ability to manage multiple tasks in a fast-paced, high-stress environment while maintaining professionalism, accuracy, and composure.
To learn more about Frederick County, Virginia employee benefits, please visit the following webpage: https://www.fcva.us/departments/human-resources/employee-benefits
All positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The County’s EEO Utilization Report is available at www.fcva.us/jobs
Skills
CPRCustomer Service
