FAST Sr. Lead Incident, Defect & Release Management

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Job title:

Official title of the role

Sr Mgr, Finance - FAST Incident, Defect & Release Mgmt

Grade:

Final grade after job evaluation

19

Direct Supervisor’s position:

Job title of the manager, not person

FAST Tier 2 Lead

Issue date:

Date of creating Job Description

24 Jun 2026

Business:

Business unit of the role

Finance

Location:

Where this role is based

India

Total headcount:

In the area this role is responsible for

No direct reports; accountable for outcomes delivered through FAST, Finance, AMS, IT, and specialist resources within assigned domain(s)

Financial responsibility:

Budget, cost, VOP

No direct budget ownership; accountable for operational risk mitigation, issue prioritization, and efficient use of support resources within assigned domain(s)

Team management

Does the role manage employees

No direct people management; leads cross-functional specialist resources and work outcomes through influence

Scope of the function:

Geographical scope of the role

 Site    Country    Region    Global

SUMMARY (Why) – Purpose of the position

The Senior Manager, FAST Incident, Defect & Release Management is accountable for the performance, stability, and continuous improvement of the L2 finance systems support operating model within assigned domain(s). The role provides structured and controlled functional JDE support, ensuring incidents, defects, and releases are assessed, prioritized, validated, and resolved in a way that protects financial close, controls, audit readiness, and operational stability. The role serves as a senior functional escalation point and leads cross-functional specialist resources across FAST, Finance, AMS, IT, Controls, and external partners through influence, without direct people management responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES (What)

Core Accountabilities

BUILD – Functional Design, KT Enablement & Change Delivery (TSA Exit Focus)

• Act as the functional design authority for finance application configuration, posting logic, integrations, and embedded controls within assigned domain(s)
• Lead requirements definition and translate finance business needs into clear, testable functional designs and specifications
• Partner with IT delivery teams to ensure solutions are scalable, controlled, and aligned to finance and audit requirements
• Lead and support Knowledge Transfer (KT) and TSA Exit enablement within assigned domain(s), ensuring the FAST organization can operate independently
• Drive creation and quality of foundational operating artifacts where documentation does not exist, including:
  • Runbooks and playbooks for daily, weekly, monthly, and close‑critical activities
  • SOPs, job aids, decision trees, and exception‑handling guidance
  • Documentation and evidence standards aligned to SOX and audit requirements
  • A sustainable documentation repository with ownership and version discipline
• Support establishment of the operational instrumentation required for a scalable service model, including:
  • Definition of KPIs and metrics for KT progress, readiness, stability, and quality
  • Design and adoption of a case management / intake and logging approach to ensure support interventions are captured, categorized, and traceable
• Govern functional testing, UAT coordination, and release readiness for finance‑impacting changes
• Ensure enhancements and projects are delivered with minimal risk to close, controls, and financial reporting
• Support enterprise initiatives such as entity setup, integrations, system enhancements, and transition‑related stabilization

RUN – Operational Stability, Close Readiness & Controls

• Own functional stability and predictable behavior of finance applications and finance master data within assigned domain(s)
• Ensure repeatable, high‑quality close outcomes, including cut‑off discipline and defect prevention
• Safeguard SOX compliance and audit readiness through strong system controls and disciplined execution
• Serve as the primary functional escalation point for close‑critical, audit‑impacting, or high‑risk finance system or data issues
• Operate a tiered support and escalation model, including:
  • Incident and defect triage and prioritization
  • Functional root‑cause analysis and impact assessment
  • Validation of fixes prior to deployment
• Use recurring issue trends and logged intervention data to reduce repeat defects and improve stability over time

OPTIMIZE – Simplify, Standardize & Improve

• Continuously identify opportunities to simplify configuration, reduce manual workarounds, and eliminate unnecessary complexity
• Drive standardization of finance application and finance master data patterns, controls, and usage
• Collaborate with Finance, IT, and Data teams to strengthen embedded controls and data quality
• Support automation, analytics, and AI readiness as outcomes of stable operations and strong data discipline
• Contribute to FAST roadmap planning, prioritization, and continuous improvement initiatives

Key Responsibilities

• Own the L2 finance systems incident, defect, and release management operating model within assigned domain(s), including intake, triage, prioritization, escalation, resolution governance, and lifecycle transparency (Operational / Significant)
• Serve as the senior FAST functional escalation point for close-critical, audit-impacting, or high-risk finance system issues, ensuring timely resolution, effective risk mitigation, and clear communication of business impact (Strategic / Major)
• Lead functional analysis, root-cause assessment, impact evaluation, and prioritization of complex incidents and defects, applying judgment where information is incomplete and solutions require cross-functional alignment (Tactical / Significant)
• Provide oversight and challenge during validation of high-risk fixes, releases, and remediation plans to ensure control integrity and minimize downstream impacts (Strategic / Major)
• Lead complex cross-functional incident investigations, coordinating Finance, FAST, AMS, IT, and external partners to resolve systemic or recurring issues (Strategic / Major)
• Coordinate resolution across FAST Leads, IT delivery teams, and AMS providers, ensuring timely and effective outcomes (Tactical / Significant)
• Ensure close‑critical and control‑impacting issues are identified and escalated appropriately, minimizing risk to financial reporting (Strategic / Major)
• Track defects and incidents through full lifecycle, ensuring transparency, accountability, and timely resolution (Operational / Direct)
• Partner with FAST domain leads, Finance leadership, and IT stakeholders to communicate incident risks, resolution status, and business impacts to senior management (Strategic / Major)
• Provide functional leadership, coaching, and decision guidance to FAST incident management resources and cross-functional partners, clarifying priorities, removing barriers, and ensuring consistent execution without formal direct people management responsibility (Strategic / Major)

Depending on assignment, a FAST Analyst may be accountable for one or more of the following domains:

·        Accounting‑to‑Report (A2R / Close): GL, close, valuation, FX, intercompany, transfer pricing, and costing system enablement

·        Procure‑to‑Pay (P2P): AP, accruals, liabilities, and P2P‑related close dependencies

·        Order‑to‑Cash (O2C): AR, billing, invoicing, collections, and revenue‑impacting configurations

·        Finance Master Data Enablement: Enablement and control of finance‑relevant attributes (e.g., GL structures, accounting attributes, reference data) aligned to Enterprise MDM standards

·        SOX & Controls: Finance application security, access, segregation‑of‑duties, and audit support

JOB REQUIREMENTS (How)

1.     Essential skills, knowledge, and experience

• Strong experience in incident management and L2 support within finance systems / JDE environments, specifically JDE.
• Ability to perform functional impact assessments related to finance processes (e.g., close, controls, reporting)
• Experience coordinating across AMS, IT delivery, and business stakeholders
• Understanding of defect lifecycle management and release validation processes
• Knowledge of finance controls, audit requirements, and close-critical processes
• undefined

  2.     Communication requirements

  Frequent interaction with AMS teams, IT delivery, FAST Leads, and Finance stakeholdersAbility to clearly communicate issue impact, prioritization rationale, and resolution statusEscalation of high-risk issues to appropriate governance forumsundefined

  3.     Innovation / problem-solving

  Diagnose and resolve complex cross-functional system issuesIdentify recurring defects and support preventive improvements and stabilization effortsImprove processes for incident tracking, categorization, and resolution efficiency 

  4.     Knowledge requirements

  Practical understanding of finance system processes and integrationsFamiliarity with ticketing systems, defect tracking, and incident workflowsKnowledge of SOX/control-sensitive system operationsundefined

  5.     Competences and behaviors

  Strong analytical thinking and attention to detailAbility to prioritize under pressure, especially during close cyclesEffective cross-functional collaboration and coordinationOwnership mindset for issue resolution and system stabilityundefined

  6.     Education

  Bachelor’s degree required; advanced degree preferred More than 12 years of experience in finance systems, JDE enablement, or finance transformation roles Strong understanding of finance processes, accounting principles, close, and internal controls / SOX Hands‑on experience with JDE finance modules and related finance applications Demonstrated ability to drive knowledge transfer, documentation build‑out, and operating discipline in environments with limited existing documentation Proven experience balancing operational stability and change delivery in complex environments Strong analytical and problem‑solving skills, including root‑cause analysis Effective communicator with the ability to partner across Finance, IT, Data, and ControlsExperience working in global, matrixed organizations preferred 

  7.     Language skills

  Specify required languages and proficiency level necessary to perform the role effectively LanguagesSpokenWrittenReadLanguage 1   Þ     EnglishxxxLanguage 2   Þ     Native Languagexxx  

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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