Resident Services Associate, The Lofts at Hollywood & Vine

Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the Resident Service Associate, for The Lofts at Hollywood & Vine, Los Angeles, CA.

Who We Are

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. 

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com visit our social media platforms: 

 Instagram/pmpmanage  facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

 Position Description: Resident Service Associate, The Lofts at Hollywood and Vine

The Resident Service Associate will work at the reception of a historic Hollywood condominium building located on the world famous Hollywood Walk of Fame assisting homeowners and their guests and vendors.

Job Duties:

• Greet all residents and visitors, providing hospitality-like service
• Interface with all residents and guests, providing on-going extraordinary service and ensuring questions and requests are addressed in a timely fashion 
• Serve as the primary layer for access control and key management 
• Assist with homeowner and tenant package management
• Work with General Manager to provide regular and consistent communications to membership with community updates and events via newsletters, e-mail, mail, phone, etc. 
• Address walk-up resident service requests 
• Answer all front-desk calls and address call-in resident service requests 
• Update association website and portal, including both document folders and the community calendar, ensuring all information is up to date
• Work with General Manager to ensure all service requests are addressed in a timely manner, providing updates to the respective resident as necessary 
• Proactively reach out to owners regarding any non-compliance or delinquency matters 
• Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support as necessary to ensure they’re able to meet their operational duties and obligations 
• Various other duties as assigned 

Required Qualifications:

• 4 Year College Degree preferred but not required
• 3-4 Years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

The employee must be able to:

• Stand and walk for extended periods throughout the workday. 
• Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat. 
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment. 
• Lift, carry, push, and pull up to 50 pounds on a regular basis. 
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment. 
• Work both indoors and outdoors in varying environmental conditions. 
• Maintain sufficient  visual acuity and hearing to identify safety hazards and perform assigned duties safely.

PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws.