Accounts Receivable Manager

Description

FranConnect is the leading enterprise software provider for franchise and multi-location businesses. For over 25 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1,500 brands and 350,000 units worldwide. Our customers include some of the most iconic names in franchising — SPARC/Authentic Brands (Forever 21), Tropical Smoothie Café, Authority Brands, and Papa Johns. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada. 

Where AI-First Innovation Meets People-First Culture

At FranConnect, we believe great companies are built on great cultures — and that future success belongs to organizations willing to take meaningful risks, innovate, and evolve. We’re building a workplace where people are empowered to grow, contribute meaningfully, and embrace the future of work. As part of our AI-first mindset, we encourage employees to stay curious, explore emerging technologies, think creatively, and use AI to work smarter, move faster, and drive greater value.

If you’re looking for a place where your ideas matter, innovation and curiosity are rewarded, and the work you do will help shape the future success for our customers – you have come to the right place!

Overview:

The Accounts Receivable Manager will oversee and execute FranConnect’s global order to cash strategy for all customer accounts. The Accounts Receivable Manager will demonstrate superior customer account management competences by establishing and building strong customer relationships that ensure timely invoice payment (including the execution of a formal new customer onboarding program), adherence to payment terms and timely dispute resolution. The Accounts Receivable Manager will also identify customers who may pose collection challenges and minimize the number and amount of past due amounts. In addition, the Accounts Receivable Manager will establish and cultivate effective relationships with internal cross-functional business partners (e.g., Sales, Customer Service, Operations, etc.) to help resolve customer billing and payment issues timely.

Principle Duties and Essential Responsibilities

• Develop and implement global collection strategies that maximize cash flow and reduce invoice aging and bad debt.
• Proactively develop and maintain relationships with customer personnel as well as FranConnect’s internal Sales and Customer Success personnel.
• Review/approve NetSuite Sales Orders to ensure they agree with contract terms and conditions and that invoice schedule and revenue recognition are set up in accordance with contract
• Manage the day-to-day maintenance of customer accounts including updating data, dispute resolutions/questions, payment postings, notes from interactions, write-off recommendations, delinquent account concerns, etc.
• Manage process to collect customer ACH and credit card payments, including preparing and uploading the required files to the bank and credit card processor websites
• Oversee the invoice generation and distribution cycle, ensuring invoices are issued accurately and timely in accordance with contract terms.
• Review/approve sales tax filings in Avalara and resolve any discrepancies identified. Lead effort to register jurisdictions requiring sales tax filings, including updating NetSuite accordingly.
• Identify and understand root causes for late-payment behavior, initiate appropriate action to correct behavior and escalate to management (as needed) for proper resolution.
• Develop and distribute reports that provide FranConnect’s internal Sales and Customer Success teams with timely, targeted, and/or actionable information to allow them to support collection efforts.
• Support legal team and external collection agencies in their efforts to collect outstanding amounts.
• Develop and maintain key performance indicators such as Days Sales Outstanding (DSO), Average Days Delinquent (ADD), remediation success rates, number of customer contacts (e.g., emails/phone calls).
• Forecast customer collections and cash receipts to support the company’s cash flow forecasting.
• Lead and deliver special projects designed to improve timeliness and reliability of customer payments (e.g, converting customers from initiating payment by credit card to FranConnect automatically debiting customer’s bank account, converting customers from monthly to quarterly billing, etc.).
• Continuously seek to identify opportunities that can lead to process improvements and department efficiencies.
• Establish and maintain internal controls over the order-to-cash cycle, including documenting related policies and procedures.
• Participate in the annual Financial Statement audit, as required by the Controller, including verification of customer balances, the organization of audit schedules, and preparation of other relevant documents.
• Perform other assigned tasks and duties necessary to support the Finance/Accounting Department.

Requirements

•  Minimum 5 years of accounts receivable management and/or collections experience that involved manager-level thinking as well as processing day-to-day transactions
• Proficiency in Microsoft Word, Outlook and Excel (i.e., manipulating large data sets, pivot tables, VLOOKUP function, IF function, SUMIF function, etc.). Knowledge of and daily use of Claude a plus
• Experience working in a small-business and/or fast-paced environment with the ability to work autonomously and meet deadlines
• Experience working in an ERP system; NetSuite experience is a major plus
• Knowledge of Salesforce a plus
• Strong organizational and time management skills with an attention to detail and analytical problem-solving skills
• Excellent customer service, interpersonal, and communication skills, including a demonstrated level of comfort having sensitive/difficult conversations with customers
• Use of good judgment with a high level of discretion and confidentiality
• Must be flexible and adaptable to change; ability and willingness to work extended hours as necessary to meet deadlines
• Bachelor’s degree in business or related field preferred

Compensation Overview

• Target Base Salary Range: $85,000 - $95,000 USD
• Variable Bonus: 10%

The compensation details listed represents a good-faith target range for this role. Actual pay at time of offer may vary based on a combination of factors including business needs, experience, skills, education, or location.

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