- Salary
- $25 – $28
- Location
- Denver, Colorado
- Type
- Full-time
- Department
- Operations
- Source
- RecruiterFlow
Description
Schedule: Monday–Friday, 7:00 AM–4:00 PM
Pay: $25–$28/hour, depending on experience
Pay: $25–$28/hour, depending on experience
We are seeking a dependable, organized Operations Coordinator to keep our daily operation running smoothly. This position is the primary connection
between our customers, technicians, managers and office. This is a fast-paced role that requires someone who can think ahead, communicate
clearly, prioritize competing demands and take ownership.
Responsibilities
• Own and maintain the daily technician schedule
• Communicate schedules, changes and updates to technicians and customers
• Answer and triage incoming phone calls
• Respond to customer texts, emails and electronic leads
• Schedule customer inspections and appointments
• Monitor incoming leads through Google Local Services, SoTellUs, Angi and Networx
• Maintain job and scheduling information in Xcelerate
• Monitor daily operations and resolve or escalate issues as needed
• Ensure the next day's schedule is ready before leaving each day
• Participate in our rotating after-hours/weekend on-call schedule
• Maintain accurate lead and referral information
• Work closely with department managers to keep jobs and customers moving
forward
• Own and maintain the daily technician schedule
• Communicate schedules, changes and updates to technicians and customers
• Answer and triage incoming phone calls
• Respond to customer texts, emails and electronic leads
• Schedule customer inspections and appointments
• Monitor incoming leads through Google Local Services, SoTellUs, Angi and Networx
• Maintain job and scheduling information in Xcelerate
• Monitor daily operations and resolve or escalate issues as needed
• Ensure the next day's schedule is ready before leaving each day
• Participate in our rotating after-hours/weekend on-call schedule
• Maintain accurate lead and referral information
• Work closely with department managers to keep jobs and customers moving
forward
The role requires strong organizational skills, attention to detail and the ability to remain calm and responsive when priorities change quickly.
Qualifications
• Excellent communication and customer service skills
• Strong organizational and time-management skills
• Comfortable working independently and making decisions
• Strong computer and technology skills
• Ability to learn multiple software systems
• Previous restoration, construction, insurance or field-service experience is a plus, but not required
• Must be dependable and comfortable working in a fast-paced environment
Qualifications
• Excellent communication and customer service skills
• Strong organizational and time-management skills
• Comfortable working independently and making decisions
• Strong computer and technology skills
• Ability to learn multiple software systems
• Previous restoration, construction, insurance or field-service experience is a plus, but not required
• Must be dependable and comfortable working in a fast-paced environment
Benefits
• 50% employer-paid medical, dental and vision after 60 days
• 401(k) with up to 4% employer match
• Paid Time Off, increasing with tenure
• 6 paid holidays after 90 days
• Full-time hourly position
• After-hours/on-call compensation according to company policy
• 50% employer-paid medical, dental and vision after 60 days
• 401(k) with up to 4% employer match
• Paid Time Off, increasing with tenure
• 6 paid holidays after 90 days
• Full-time hourly position
• After-hours/on-call compensation according to company policy
What We're Looking For
We're looking for someone who doesn't wait for problems to find them. You should naturally think one step ahead, communicate before something becomes a
problem, and take ownership of your responsibilities. If you're organized, responsive, technologically comfortable and enjoy being the person who keeps things moving, we'd like to hear from you.
We're looking for someone who doesn't wait for problems to find them. You should naturally think one step ahead, communicate before something becomes a
problem, and take ownership of your responsibilities. If you're organized, responsive, technologically comfortable and enjoy being the person who keeps things moving, we'd like to hear from you.
At ROLINC Staffing & Search, we connect great job seekers with great companies along the Colorado Front Range and beyond! Since 1991, we’ve specialized in matching skilled trades talent with manufacturing, distribution, and construction companies – providing temp-to-hire, direct hire, and career-advancing opportunities. Originally founded as Resumes On-Line, Inc., we evolved into a niche staffing firm focused on building strong teams in hands-on industries. Ready for your next great job? Apply with ROLINC today!
Skills
Customer Service
