911 Systems Trainer

Description

Quantum Sky is searching for a 911 Systems Trainer with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer’s Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) systems, vendor coordination, stakeholder engagement with executives and agencies, and the ability to manage project teams and budgets to deliver the system on time and within scope.

 

Responsibilities:

• Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
• Work closely with cross-functional teams to support project related tasks and
• Stay current with industry trends, best practices, and new technologies.
• Evaluating and assessing the programs’ strengths and weaknesses
• Design, update, and implement training materials, lesson plans.
• Support organizational change and user adoption efforts during implementations, upgrades, and major process changes
• Collaborate with 911 system providers.
• Lead engaging in-person or virtual classroom sessions for new software rollouts and regular updates.
• Lead train-the-trainer sessions to prepare customer resources to support ongoing knowledge transfer within their organizations
• Assist learners during go-live phases and troubleshoot basic operational issues.
• Gather participant feedback and training metrics to continuously improve the customer learning experience.
• Travel to customer locations to deliver onsite training, support implementation activities, and facilitate user adoption initiatives as required
• Be able to transport up to 70 lbs. of equipment.  911

Qualifications

Required:

• Bachelor’s degree, or equivalent work experience
• Minimum of 10 years of experience in public speaking role, minimum of 5 years’ experience in a 9-1-1 or public safety setting is highly desirable.
• MS Office, predominately Project, Word and Excel
• 911 Call Handling Platforms
• 911 CAD Platforms
• 911 Telephony
• Strong public speaking, technical writing for policy drafts, and calm decision-making in high-stress situations
• Excellent presentation, facilitation, and communication skills.
• Ability to explain technical concepts and business processes in a clear and practical manner.
• Strong customer relationship and stakeholder management skills
• Ability to adapt delivery style to technical and non-technical audiences.
• Strong organizational and project coordination skills

Travel:

• Up 10% Travel

Security:

• Minimum Secret eligibility

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between 70-85K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

 

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.  At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?  Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.