Donor Relations Specialist - Family First

Donor Relations Specialist - Family First

 

Donor Engagement Specialist

Family First  |  Development Team

Location: Tampa, FL (Hybrid)

Reports To: Director of Development

Employment Type: Full-Time

ABOUT THE ROLE

Family First is looking for a mission-driven Donor Engagement Specialist to join our growing Development team. In this role, one will cultivate and steward a portfolio of base-level donors, helping move supporters toward deeper engagement and increased generosity.

This is an excellent opportunity for an early-career professional eager to build meaningful donor relationships, sharpen fundraising skills, and grow in a collaborative nonprofit environment. If one is relational, organized, and passionate about connecting people to a cause, we want to hear from the applicant.

KEY RESPONSIBILITIES

Donor Engagement

•       Manage a portfolio of base-level donors with a focus on retention and relationship-building.

•       Execute appeals, donor segmentation, and campaign coordination.

•       Conduct proactive, personalized outreach to donors through phone calls, texts, emails, video meetings, and handwritten notes.

Research & Analysis

•       Identify new donor prospects and assess upgrade potential within one's assigned portfolio.

•       Analyze donor data and reports to monitor retention, reactivation, and giving trends.

Collaboration & Events

•       Partner with the Events Team to support donor fundraising events.

CRM & Reporting

•       Accurately document all donor interactions and research in HubSpot in a timely manner.

•       Track and report on key performance indicators, including touchpoints, donor upgrades, retention rates, and annual fund revenue growth.

QUALIFICATIONS

•       Bachelor’s degree in nonprofit management, communications, business, or a related field

•       1–3 years of experience in nonprofit development, donor relations, customer success, or a relationship-focused role

•       Strong interpersonal and communication skills, with the ability to engage and inspire a variety of audiences

•       Excellent written communication skills, including the ability to convey mission, impact, and vision in a compelling way

•       Organized and detail-oriented, with comfort working toward defined metrics and goals

•       Alignment with Family First’s mission and values

•       Experience with HubSpot or a similar CRM platform

•       Familiarity with fundraising strategies, donor stewardship, or moves management

•       Ability to travel occasionally for donor meetings or events