- Location
- Johannesburg
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Source
- Lever
Description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Clerk Support Supervisor is responsible for ensuring effective support to the customer, resolving their queries and issues through the support team, ensuring an extraordinary experience. In addition to analyzing customer feedback and operational data to identify areas for improvement in service quality and operational efficiency.
Skills
Machine LearningData ScienceExcelPower BIComplianceCustomer Service
Benefits
100% Company Funded : Private Health Insurance for employee and immediate familyPension FundCompany-funded employee life and disability insurance20 days vacation, unlimited sick leave$2,000 USD annual Co-working Travel perk$2,000 USD annual Professional Development perkPhone Finance, headphone benefit, home office equipment allowance and wellness perksCatered Lunch
