Associate Director, Strategic Accounts

Your Future Evolves Here

Associate Director, Partner Operations

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for better health outcomes and a more connected care journey. We are hiring for an Associate Director, Partner Operations to join our Customer team.

This role is unique as this individual will be working directly with Evolent’s  Health Plan partners to manage day-to-day account operations while ensuring adherence to contractual obligations and regulatory requirements while promoting retention and growth with the client.  

What You’ll Be Doing:

• • Supporting an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals.
  • Cultivating productive, trusted relationships with client account leaders and cross functional internal and external stakeholders.
  • Utilizing data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s
  • Possessing deep subject matter expertise on program value and operations for Evolent’s  specialty risk business
  • Leading regular Partnership review, joint operations, clinical spotlight and other adhoc meetings as appropriate for each client
  •  Ensuring timely issue identification, action planning and problem resolution,
  • Advocating for partner culture, serving as an ambassador within Evolent as the go-to expert on client priorities and how to get things done within the health plan organization
  • Aggressively managing all aspects of the contracts with assigned clients as well as ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment

Qualifications – Required and Preferred:

• • Bachelors’ Degree or equivalent work experience (Required)
  • 2+ or more years in client or account management leadership roles (Required)
  • Ability to find creative solutions in an ever changing and growing environment (Required)
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level (Required)
  • 1+ year(s) of specialty UM program experience (Preferred)
  • 4+ years broad-based Health Plan experience (Preferred)
  • Foundational knowledge of Medicare claims framework and key aspects (Preferred)
  • Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity (Preferred)

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. 

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.

The expected base salary/wage range for this position is $110,000-$120,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.

 

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.

The expected base salary/wage range for this position is $115,000-120,000. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.