Regulatory and Special Investigations Agent

JOB SUMMARY

Starting around $37 per hour, the Regulatory and Special Investigations (RSI) Agent is the primary regulator and investigator on the Muckleshoot Tribe’s gaming properties. They are responsible for ensuring fair and honest gaming and ensuring compliance in any regulated activities conducted by the Tribe’s gaming operations on the reservation. RSI Agents act under the authority of the Indian Gaming Regulatory Act, the Tribal/State Compact, and the Muckleshoot Gaming Ordinance.  The RSI Agents are primarily responsible for responding to regulatory and law enforcement incidents, compliance, and other required details at the Muckleshoot Indian Tribal Gaming Operations (TGO).

MAJOR TASKS AND RESPONSIBILITIES

Monitors and observes gambling and related activities at all gaming operations under the Muckleshoot Gaming Ordinance to ensure compliance with local, state, federal law, other applicable controls and the terms of the Tribal-State Compact.

Conducts or assists with both conduct and regulatory investigations of gaming patrons and licensees.

Conducts interviews of subjects, witnesses, complainants and licensees to complete investigations, complaints or other unusual occurrences on the gaming properties.

Completes thorough and detailed reports on required incidents.

Assists with presenting evidence and testimony regarding licensee or gaming operations violations in a courtroom setting at the tribal, state and federal levels as required.

Responds to all gaming and non-gaming criminal activity on the gaming properties in order to observe, investigate, report and if necessary, detain subjects for law enforcement. Due to the wide range of criminal activity, physical takedowns or going hands-on with a patron/subjects who may be armed or combative may be necessary in order to detain them.

Resolves patron complaints, grievances, or other incidents involving gaming-related/integrity matters.

Prepares and submits online reports to the Auburn Police Department to aid in criminal prosecution.

Issues notices, citations and other regulatory enforcement forms to the gaming operations, licensees and patrons as documentation of violations of any applicable rules.

Serves as a point of contact personally, telephonically and in writing for members of the general public, other gaming agencies, law enforcement and the gaming industry concerning criminal, gaming and operational integrity related matters.

Attends required training and keeps current on internal policy and procedure, interview techniques, defensive tactics, first aid and gaming operation rules and laws.

Conduct audits for the purposes of verifying regulatory compliance or finding potentially fraudulent activities.

Because of the Tribe’s commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

EDUCATION - EXPERIENCE AND TRAINING FOR POSITION

Required – One or more of the following:

• Associate degree from an accredited college or vocational school in psychology, sociology, criminal justice or closely related field and one (1) year of experience working in law enforcement
• HS Diploma or equivalent and two (2) years’ experience in law enforcement
• Bachelor's Degree in Criminal Justice and five (5) years of investigations experience
• HS Diploma or equivalent, PCI or CFE, and one (1) year experience in corporate investigations

 

Special Requirements: A valid Washington State driver’s license is required at the time of appointment or at a time set by the Tribe. Graduation from the Washington State Basic Law Enforcement Training Academy / Basic Law Enforcement Reserve Academy or equivalent is required at the time of appointment. A Professional Certified Investigator Certificate or Fraud Examiner Certification will be required without completion of the Law Enforcement requirement. Incumbents must be able to pass a background investigation; meet the criteria for a gaming license and pass a pre-employment drug test. 

 

Work Schedule: This position follows a full-time 40-hour workweek structured as four 10-hour shifts. Work schedules are assigned through a seniority-based bid process and may include Day, Swing, or Grave shifts. As part of a 24/7/365 regulatory operation, Gaming Agents must be available to work weekends, holidays, and varying shifts to ensure continuous coverage of all gaming properties. Team members play a critical role in maintaining around-the-clock oversight and must be dependable, flexible, and committed to meeting operational needs.

SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION

Skilled in:

• Written and Verbal Communication
• Time Management
• Conflict Resolution
• Reading Comprehension
• Attention to Detail
• Self-Initiative

 

Knowledge of:

• Basic human behavior and interpersonal relationships
• Modern law enforcement principles, procedures, techniques, and equipment
• Basic legal process
• Defensive tactics and physical restraint techniques
• Basic Investigative Techniques

 

Ability to: 

• Read and learn applicable laws, rules and regulations, principles and procedures.
• Apply learned knowledge when issuing violations and writing reports.
• Learn the basic function of the tribal gaming agency departments and the gaming operation departments.
• Be organized and manage personal case load.
• Learn how to recognize serious and/or emergency situations, quickly analyze the options and take appropriate action.
• Conduct physical inspections and audits.
• Learn basics of all approved games and devices for gambling and the methods used to cheat games and devices.
• Establish and maintain effective working relationships with diverse groups.
• Follow verbal and written instructions.
• De-escalate volatile situations through effective and tactful communication with guests and employees.
• Apply learned defensive tactics in escalated physical encounters with patrons and/or subjects who may be armed or combative.
• Use and operate a hand-held radio, handcuffs and applicable equipment.
• Operate a personal computer and applicable software and office equipment.
• Ability to keep proprietary or confidential information secure.
• Prepare and present comprehensive, coherent and proficient investigative reports.
• Think Critically.

PHYSICAL REQUIREMENTS

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential duties of this class/job.

While performing the duties of this job, the employee is frequently required to stand; walk; and occasionally use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is frequently required to sit, talk and hear.  Portions of this job will be performed in a smoke-filled environment. The employee must occasionally lift and/or move up to 50 pounds. Employee may be required to initiate a physical takedown/apprehension of a suspect or assist with such an incident.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  While performing the duties of this job, the employee occasionally works in outside weather conditions and is exposed to wet and/or humid conditions, or airborne particles. The noise level in the work environment is usually moderate. 

 

Licenses or Certifications Required

A valid Washington State driver’s license is required at the time of appointment or at a time set by the Tribe. A Professional Investigator certification (ASIS PCI), Certification as a Fraud Examiner (CFE) or Certificate of Completion from the Washington State Basic Law Enforcement Training Academy or equivalent is required at the time of hire. Upon hiring, completion of Basic First AID/CPR and Defensive Tactics is required, renewing every 2 years.