Senior Manager, HR Shared Services, Asia

What You Will Do?

• Provides leadership and direction for Talent Cycle, Payroll, Pension and Benefits Services to RBC employees across countries in the APAC region (Malaysia, Hong Kong, Singapore, China, Japan)
• Deliver accurate and timely end-to-end payroll services ensuring compliance to internal and external regulatory requirements, including processing, taxation, payments, adjustments, remittances, cost allocations, audits, verifications, GL reconciliation & reporting, etc.
• Ensure APAC-wide regulatory returns and management information relating to the payroll function are prepared and submitted within respective deadlines
• Drive compliance, standardization and efficiency of processes within region, aligned to global processes, technology and governance for RBC employees the APAC region.
• Ensure effective operational controls are in place, properly operated and reported; that defects and failures are highlighted and reported; that remediation plans are developed and actioned
• Takes a proactive approach to operational risk by identifying, reporting and mitigating highlighted areas
• Fully participates in all required controls reporting (internal HRSS, EOP, Ops Risk, Internal Audit HR etc.)
• Manages team workflow, meeting all deadlines and SLAs
• Provide guidance and assistance to HR Business Partners, employees and managers in resolving HR data, system, process or policy related issues.
• Ensure the data integrity of the Workday and HR Systems related to employee lifecycle changes
• Utilize HR Systems data to understand employee trends, identify patterns, and measure the effectiveness of talent cycle tools, documentation and processes
• Ensure that Talent Cycle, Payroll, Pension & Benefits Operations adhere to all controls by following policies and procedures and reporting required changes
• Manage and train team on the day-to-day operations and activities of their team, including providing guidance and support and evaluating performance.
• Foster a positive, collaborative team environment that supports high performance for all team members and HR partners in the region.
• Drive a high level of performance, superior client experience, operational excellence with a focus on continuous improvement to drive efficiency.
• Manages performance through established measurement tools; promotes reward and recognition of top talent; coaches and mentors direct reports on an ongoing basis ensuring development plans are in place

What Do You Need to Succeed?

• Strong leadership skills; proven ability to manage teams across multiple regions while balancing initiative delivery
• Strong understanding of payroll program compliance, reporting requirements, and governmental / legal / regulatory environment across multiple countries in the APAC region
• Critical and analytical thinking, balancing attention to detail with connection to overarching global strategies
• Excellent project management skills, including planning and deployment of transformation initiatives
• Experience and understanding of best-practice vendor / supplier management
• Strong experience with HR and Payroll Software applications.  Experience of working with Workday an advantage.
• Very strong communication skills (both oral and written)
• Proven experience in managing relationships with senior stakeholders
• Demonstrates leadership in promoting a customer service mentality.  Leads by example
• Strong organizational skills with the ability to be flexible and prioritize work effectively
• Adaptable with the ability to work under pressure in a team environment
• Enthusiastically embraces change
• Self-motivator with a high degree of self-sufficiency.

Must Have?

• Several years of HR related experience, knowledge of HR processes and procedures, professional/financial firm experience
• Experience in HR Operations / HR Shared Services Management
• Proven track record of strong people management
• High levels of knowledge of relevant legislative requirements Strong technical ability with HRIS systems and excellent working knowledge of Microsoft Tools

Job Skills

Decision Making, Employee and Labor Relations, Human Capital Strategies, Human Resources Consulting, Human Resources Operations, Knowledge Organization, Organizational Change Management, Performance Management (PM), Strategic Thinking, Talent Management

Additional Job Details

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYAPutrajayaMalaysia40Full timeHUMAN RESOURCES & BMCCRegularSalaried2026-08-042026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.