Manager, Parking Operations and Maintenance

At the Toronto Parking Authority, we’re passionate about customers. And it shows!

Join us on our mission to re-imagine how Toronto moves by creating a seamless mobility experience that delivers on choice, ease, and speed. We are proud to be North America’s largest municipal parking operator, third largest bike share operator and Canada’s largest operator of municipally-owned EV charging. As an agency of the City of Toronto, we’re advancing innovative, sustainable, and inclusive mobility solutions that support a vibrant, accessible, and connected city.

ABOUT THE ROLE  
The Manager, Parking Operations and Maintenance, as a senior member of the Operations department management team, supports and collaborates with the Director, to lead and motivate their team in the consistent delivery of high-quality day-to-day performance in all TPA- operated parking garages and lots. This role assumes functional oversight of custodial maintenance and ambassadorial services of TPA Off-Street operations.

RESPONSIBILITIES
Facilities and Custodial Maintenance Management

• Assists in the development and performance of the custodial maintenance executional framework to ensure facilities are clean and maintained at industry leading standards.
• Monitors the cleanliness and maintenance of facilities using a structured periodic audit program and arranges maintenance and repair needs for all TPA facilities in collaboration with the Facilities Maintenance team.
• Manages and maintains accountability for the efficient and effective use of all materials, vehicles, equipment, tools, and supplies required for custodial maintenance activities.
• Identifies areas for continuous improvements in work processes, policies, standard operating procedures, equipment, work methods and communication.
• Provides business relationship oversight for off-street operations contracts and oversees associated inspection requirements of work performed by contractors.
• Complete other duties as assigned. 

Garage Ambassadorial Program Management

• Manages the delivery of face-to-face customer service through the effective deployment of Ambassadorial staff at specific TPA garages.
• Creates customer service standards for the Ambassadorial program, ensuring they are maintained through effective supervision of Ambassadorial staff by the supervisory team.
• Supports safety and security at TPA garages and lots by conducting regular analysis of garage security needs in collaboration with internal and external security partners.

Leadership and Employee/Labour Relations

• Oversees the day-to-day delivery of custodial maintenance, ambassadorial programs, supervision and staffing of the TPA’s Off-Street Operation through effective leadership, coaching.
• Ensures effective teamwork, a high level of work quality and group and individual performance of the team; encourages innovative and critical thinking.
• Plans, coordinates, and directs activities and schedules of supervisors and staff involved in the delivery of custodial maintenance, in accordance with the Collective Agreement.
• Works closely with HR to effectively manage hiring, performance management, progressive discipline, grievance procedures, training and development and retention.
• Monitors the attendance, appearance and conduct of supervisors and staff, and ensures their adherence to operating policies, procedures, and standards.
• Ensures compliance with applicable laws including Occupational Health and Safety and Regulation for Industrial Establishment, WHMIS Regulation, Employment Standards Act, Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code.
• Collaborates with other functions, departments and external partners in the pursuit of enterprise initiatives.
• Participates in the Joint Health & Safety Committee; provides leadership in developing, communicating, and implementing health and safety requirements and initiatives.
• Manages unionized teams effectively in compliance with the Collective Agreement and engages with union representation as needed to resolve labor issues.

Budgetary Responsibilities

• Assists in the preparation of annual operating budget for off-street operations with emphasis on labor management and capital expenses; manages operating expenses.
• Supports the procurement of operating equipment as it relates to the annual Capital.

Stakeholder Relations and Community Liaison

• Responds to citizen inquiries and liaises with local business community and other TPA stakeholders on TPA off-street operations projects that affect the community.
   

QUALIFICATIONS

• A degree or diploma in Business or Operations Management is considered an asset.
• Minimum 5 years’ experience in operations and/or parking management; minimum 3 years in a supervisory role, preferably in a unionized environment.
• Direct experience in custodial maintenance with a working knowledge of commercial cleaning equipment and chemicals is considered an asset.
• Experience in staffing and resource allocation.
• Strong working knowledge of Occupation Health and Safety Act, WHMIS, Employment Standards Act, Human Rights Code and AODA.
• Experience with coaching, interviewing and performance management.
• Proficiency with MS Office.
• Experience with budgets, procurement, and contract management.
• Conflict resolution, problem solving and negotiation skills. Sound judgement, prioritization, and decision-making skills.
• Excellent interpersonal skills with the ability to establish and maintain good working relationships, demonstrated ability to work as an effective team member.
• Valid G driver’s license with access to a vehicle for frequent travel to TPA facilities.
   

JOB INFORMATION
Vacancies: 1 Position
Salary Range: $94,824-$111,558

AI may be used as a support tool in our hiring process. All final decisions are made by trained staff.

JOIN US IN DRIVING LAST MILE MOBILITY
Our people are the fuel to our engine. That’s why we’re a company built on the values of safety, respect, and integrity. We’re committed to being an exceptional place to work, where employees thrive professionally and grow alongside a purpose-driven organization. At TPA, you’ll be part of a collaborative team, united by a shared vision: to become the world’s best provider of sustainable parking, bike share, and last-mile mobility solutions.

Come and experience what it’s like to work at TPA, where we’re guided by our Rules of the Road: We will win and celebrate as a team; We are passionate about our customers and stakeholders; We will set targets, keep score and win; We will act with a sense of urgency; and We will be respectful, courteous, and accountable.

TPA is a proud recipient of Human Resources Director (HRD) Best Places to Work in Canada award for employee experiences. When you work at TPA, you’ll enjoy:

• Opportunities to Learn and Develop: As we grow, so do you. You’ll have opportunities to refine and apply your skills and expertise as well as learn and grow in new areas.
• Comprehensive Care: A Total Rewards program that supports your physical, mental and financial wellness. With our comprehensive benefits and a defined benefit pension plan – we have you covered.
• Work that Matters: Together, we are shaping the future of mobility in the City of Toronto and providing choice, ease and speed in how customers move through the City.

Learn more about us by visiting www.greenp.com.

If you have a relative working at the TPA, please disclose it so that we can follow our Employment of Relatives Policy.

The TPA is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse customers that we serve. 

We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation during the recruitment process, please let us know.
 

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.