- Location
- China Shanghai QingPu
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Education
- Bachelor
- Source
- Workday
Description
As a Technical Service Specialist within the SC team, you will collaborate closely with the Engineering and Sales teams to support key customer projects, including new product introductions, on-site evaluations, technical troubleshooting, and application support. In this role, you will report directly to the Technical Service Manager and play a key part in driving customer success and business growth.
Principal Responsibilities:
- Provide technical support to customers experiencing issues with the company's products.
- Respond to customer inquiries via phone and email, and perform on-site troubleshooting and problem resolution as needed.
- Diagnose, investigate, and resolve product-related issues in a timely and professional manner.
- Deliver high-quality customer service while maintaining strong customer relationships.
Required Skills:
- Bachelor's degree in Chemistry, Chemical Engineering, or a related field.
- Minimum of 5 years of relevant experience in Eless products/equipment support.
- Willingness and ability to travel frequently for customer support activities.
- Strong English communication skills, both verbal and written.
- Excellent problem-solving and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role
