IT Chapter Lead - Employee Collaboration, Productivity & Engagement

Background

The purpose of the Global Workplace Services is to provide our ING colleagues with a Digital Workplace to collaborate frictionless in a hybrid world. Global Workplace Services enables all colleagues worldwide to do their jobs as effectively as possible, using modern digital tools that are secure, up to date and user friendly. 

The workplace department maximizes the delivery of value for employees by leveraging on the Microsoft Cloud Platform on the areas of collaboration, productivity, and employee experience services. Workplace leverages the Microsoft Cloud Platform in terms of speed and scale of developments in the areas of collaboration, productivity, and employee experience services. This means that Workplace owns and manages all Microsoft platforms and integrations (e.g.: Microsoft 365, Copilot M365, Microsoft Copilot Studio, Microsoft Power Platforms, Viva Suite) and any new Microsoft technology in these areas.

This also includes driving the engineering implementation and continuous improvement of Microsoft Purview capabilities to govern, protect, and manage data across the Microsoft 365 workplace, including Information Protection, Data Loss Prevention (DLP), Data Lifecycle Management, Audit, eDiscovery, Insider Risk Management (IRM), Communication Compliance, and Data Security Posture Management (DSPM). These capabilities support secure collaboration, regulatory compliance, responsible AI adoption, and protection against oversharing or leakage of sensitive information across Microsoft 365, Copilot, agents, and other workplace services.

In Global Workplace services we have an exciting opportunity for a Chapter Lead.

As a Chapter Lead Engineer, you will report directly to the IT Area Lead. In this role, you will be the technical authority and senior engineer in the team to contribute to the area’s objectives. The chapter lead engineer follows and executes the strategy set by the IT Area Lead and Product Manager. You will also lead a chapter, set the work-standards for your team and take charge of developing, innovating, and safeguarding expertise to ensure the seamless delivery of technical services for the organization and its customers. You will also play a crucial role in developing and mentoring team members to achieve their personal, career, and organizational goals.

IT Area Employee Productivity & Collaboration (Microsoft 365)

• Employee Collaboration, Productivity & Engagement Chapter: The purpose of this chapter is to provide the productivity tools for employees to communicate, collaborate, and engage day-to-day. To deliver, develop and support end-user file services, telephony services, a powerful collaboration platform that enables teamwork, content management, and streamlined communication for common end users using the Microsoft tooling for their work (M365, Co-pilot, Viva, Power Apps, Power Automate). We create a common library of useful automations, delivering training, innovating with future integration from Microsoft to come, and solving all technical and security incidents. Within this chapter, Microsoft Purview can be positioned as an enabling platform for secure productivity and collaboration by helping employees classify and protect sensitive information, prevent data loss across Exchange, SharePoint, OneDrive, Teams, endpoints, and AI interactions, manage retention and records requirements, and provide visibility into data risks related to Copilot, agents, and other generative AI solutions.

Key Responsibilities

Technical Authority & Engineering Leadership

• Acts as the highest technical authority for Employee Productivity platforms (incl. Purview, and AI observability) within the area.

• Defines the technical strategy and multi-year architecture roadmap for Microsoft 365, Microsoft Copilot, Microsoft Purview, Viva, Power Platform and associated workplace technologies.

• Balances innovation, operational resilience, cyber security, regulatory compliance, cost optimization and employee experience in all technology decisions.

• Provides technical leadership during critical incidents, cyber events, platform outages and regulatory audits.

• Establishes engineering guardrails, reference architectures, automation standards and platform governance practices across all products within the area.

• Architect enterprise-grade AI and multi-agent systems (Copilot, GenAI agents, orchestration frameworks)

• Lead design of agentic workflows (multi-agent reasoning, routing, integrations)

• Define and implement AI platform architecture, RAG pipelines, and integrations with enterprise systems

• Drive technical decision-making, architecture reviews, and engineering standards

Secure AI Platform Leadership

• Ensure AI systems are scalable, secure, observable, and compliant

• Leads the engineering strategy for enterprise AI productivity platforms including Microsoft 365 Copilot, Copilot Studio, AI Agents and future Generative AI workplace solutions.

• Defines enterprise controls for secure AI adoption including oversharing prevention, data classification, DSPM, DLP, Information Protection, Insider Risk Management and AI governance.

• Partners with Security Architecture, CISO, Risk, Compliance and Legal teams to ensure responsible AI implementation.

• Ensure AI reliability, monitoring, and continuous improvement loops

• Drive AI safety, governance, observability, and risk mitigation frameworks

• Guarantee compliance with security, data protection, and regulatory standards

Executive Stakeholder Leadership

• Advises CIO, CTO, CISO and executive leadership on workplace technology strategy.

• Represents ING in strategic engagements with Microsoft senior engineering and product leadership.

• Influences enterprise-wide investment decisions for productivity, collaboration, AI and data protection capabilities.

• Translates business strategy into engineering roadmaps and technology investment plans.

AI Product Engineering & Integration

• Build and scale Copilot / M365 agents and enterprise AI use-cases

• Design API-driven integrations with systems (ServiceNow, Azure DevOps, M365, Graph, Workday, etc)

• Implement AI-enabled workflows embedded in enterprise platforms and Sofware Development Lifecycle (SDLC) processes

• Define measurement frameworks, evaluation metrics, and feedback loops for AI systems

Engineering and People Leadership

• You are the senior engineer: Contributing to the engineering implementation, coding, configuration, management of and continuous development and improvement of one or more of our WPS services. Programming, Designing, configuring and maintaining SaaS applications, and AI platform. Resolving major incidents and problem resolution.

• You establish and champion engineering standards, governance principles, and operational practices that enable secure, compliant, and well-governed collaboration across the digital workplace. You ensure that chapter members have the knowledge, capabilities, and accountability required to embed these practices effectively within day-to-day service delivery.

• You are driving Continuous Delivery and Continuous Deployment in Azure DevOps for relevant service components.

• Ensure the right resources and capabilities are present and the work can be performed optimally by the engineers in the chapter. This means steering on efficiency and effectiveness, whereas the PO drives on the outcome.

• You are the chapter’s HR lead and coach: Evaluating capabilities of staff within the chapter, inspiring and motivating the other engineers, and identifying gaps and prioritizing development activities. This means you will perform target setting, IDP (individual development plan), Mid-Year Review, and End-Year Review based on the input from CPO, IT AL, and MT WPS and your own observations.

• You are the leader of transformational projects, executing change to accomplish the goals of the area’s strategic vision and digital roadmap.

• You lead strategic transformation initiatives that strengthen the area’s digital roadmap, balancing innovation, risk management, regulatory expectations, and employee experience. You influence stakeholders across functions to drive sustainable change and ensure successful adoption of new capabilities and ways of working.

• Take responsibility for developing and delivering change management plans and achieving outcomes that support the organization’s overall strategy.

Requirements

Proven track record and skills:

Required Technical Experience

• 15+ years of enterprise engineering experience with at least 10 years designing and operating large-scale workplace or cloud platforms.

• Proven experience leading engineering organizations responsible for mission-critical platforms supporting tens of thousands of users globally.

• Deep hands-on expertise across Microsoft 365 architecture including:

  • Exchange Online

  • SharePoint Online

  • OneDrive

  • Teams

  • Viva Suite

  • Microsoft 365 Copilot

  • Microsoft Purview

  • Entra ID

  • Power Platform

• Demonstrated expertise in:

  • Enterprise Architecture

  • Zero Trust Security

  • Identity and Access Management

  • Data Governance

  • Information Protection

  • Data Loss Prevention

  • Large-scale Cloud Transformation

  • API-based integrations

  • Automation and Infrastructure as Code

• Experience leading complex technology transformations exceeding multiple millions in annual platform investment.

Engineering Excellence

• Expert understanding of platform engineering principles.

• Proven experience establishing engineering practices including:

  • DevSecOps

  • CI/CD

  • Site Reliability Engineering (SRE)

  • Observability

  • Platform Telemetry

  • Engineering Quality Metrics

  • Service Resilience Engineering

• Strong automation mindset with experience using Infrastructure as Code, APIs and workflow automation at scale.

• Demonstrated ability to use data, telemetry and business outcomes to guide technology decisions.

Leadership Experience

• Experience of agile planning, managing and organizing resources within short/medium timescales within the overall policy framework is a plus.

• You are a team player with a positive mindset and have Expertise in driving and steering multidisciplinary teams.

• You have a track record of building and maintaining highly collaborative, flexible, and productive cross-organisation teams with different cultural backgrounds.

• You are articulate, persuasive and able to communicate constructive criticism and IT related concepts to a broad range of technical and non-technical audiences.

• You have outstanding oral and written communication skills, as well as outstanding negotiation and change management skills.

• You have the ability to take responsibility, steer realisations based on facts and data and you possess managerial courage to question and make decisions.

• You have the ability to simplify complexity and drive operational excellence in agreement with CPO and IT AL.

• You have proven to continuously develop yourself to keep ahead of market, technology, and organizational changes and are able to support other team members in their development.

• You possess an Excellent level of English in both spoken and written communications.

• It Is a plus if you have experience in the financial industry or other highly regulated environment.

• Experience in a regulated environment is a strong plus, particularly where data protection, privacy, retention, investigation readiness, auditability, and responsible adoption of new workplace capabilities must be balanced with employee productivity and modern collaboration needs.